Mohamed Elgendy
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager, Ramp Services
American Airlines Group Envoy Air
05.2023 - Current
- Directs and coordinates department activities and is responsible for running a safe and effective operation
- Provides team with necessary tools, resources and training to meet or exceed all operational performance goals
- Reviews and analyzes reports, records, and directives, and confers with supervisors to obtain data required for planning department activities
- Gives directions, resolves problems, and sets deadlines to ensure timely completion of work
- Coordinates activities of the ramp service team with related activities of other departments
- Coaches and counsels personnel and provides guidance to their team on ramp service and performance issues
- Encourages employee teamwork to generate and implement individual and team's best ideas
- Coordinates various aspects of the operation including scheduling, hiring, and training
- Evaluate team performance through corporate quality control measurements.
Regional Safety and Compliance Manager
Alaska Airlines group / McGee air services
Bay Area (San Francisco- Oakland-San Jose)
12.2022 - 05.2023
- Provide safety oversight and support in all operational areas and key processes
- Drive continued improvement in developing a strong safety culture
- Proactively identifies opportunities for improvement in scorecard safety metrics
- Trains and develops safety supervisors
- Participates in weekly Ground Incident Report review meetings
- Drive ongoing training for operational teams
- Provided guidance on complex regulatory issues to senior management and other departments.
- Demonstrate and maintain open and honest communication.
Safety Specialist
Alaska Airlines Group / McGee Air Services
Los Angeles Airport
11.2021 - 12.2022
- Conducts safety and quality training within the station
- Assist station level training requirements
- Assist/Train/Coordinate as requested by the station Safety Manager
- Provided employees with safety training on emergency response plans, hazardous materials handling, fire prevention and personal protective equipment use.
- Assist station Read & Sign
- Performs other duties and projects as business needs require at direction of management
Ramp Supervisor
Airport Terminal Services - ATS
Long Beach Airport
07.2021 - 12.2021
- Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.
- Serve as point person for customers and management to minimize or eliminate potential delays
- Observe and enforce all ATS and Airline safety regulations as well as company policies
- Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest and log flight information for billing purposes
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
Supervisor Aircraft Appearance
G2 secure staff
John Wayne airport Santa Ana
04.2021 - 09.2021
- Manage and motivate the performance and productivity of the teams within the specific area of responsibility
- Maintain regular co-ordination and communication with the other supervisors and allocators on the shift
- Provide specialist knowledge, expert guidance, advice, and supervision
- Conduct preliminary investigations into any incidents/accidents/discrepancies
- Take supervisory responsibility for a specific group of staff
- Maintain proper housekeeping of Ramp areas and ensure that all equipment is parked at their designated bays.
Resource Allocation Specialist & Assistant Manager
Emirates Airline / Dnata Cargo & Logistics
Dubai Airports/Al-Maktoum International Airport
11.2018 - 03.2020
- Reporting to Resource Planning Manager, responsible for planning and allocating resources to tasks
- Maximize the utilization of resources and provide a dynamic resource allocation plan
- Ensure that the allocation of resources is undertaken independently
- Pre-plans the allocation 24-72 hours in advance of the shift
- Plans the allocations for the shift
- Conducts real-time allocation
- Provide an independent view regarding the most effective utilization of all resources.
- Coordinated with other departments to ensure efficient workflow processes.
Cargo & ULD Supervisor
Emirates Airline / Dnata
Dubai World Central Al Maktoum International
11.2018 - 03.2020
- Supervise and control a customer-focused frontline team to assist the Service Delivery Officer
- Lead teams of Airside Team Leaders, Airside Operators III, Airside Operators II and outsourced labor
- Accountable for ensuring that adequate resources are planned and deployed
- Manage and motivate the performance and productivity of the teams
- Responsible for ensuring that all equipment is serviceable
- Maintain effective working relationships and communication with other supervisors and allocators
- Ensure the safety and wellbeing of staff
- Conduct on-shift audits and preliminary investigations
- Regularly monitor performance and conduct periodic on-job performance reviews and audits.
Education
Master in business administration (MBA) in human resources -
The Arab Academy for Management, Banking and financial sciences (AAMBFS)
Bachelor of arts -
faculty of arts, south valley university
Skills
- Team Supervision
- Training Proficiency
- Training Assistance
- Skill Development
- Training And Coaching
- Problem-Solving
- Staff Schedule Administration
- Production Scheduling
- Hiring And Recruiting
- Staff Training
- Performance Reviews
- Productivity Monitoring
- Performance Improvement
- Strategic Planning
- Team Development
- Assigning Work
- Osha Regulations Compliance
- Project Management
- Shift Leadership
- Human Resource Management
- Meteorology
- Airspace
- Communication
- Navigation
- FAA Regulations
- Completed the Private Pilot Airplane Single Engine course and received a private pilot certificate with single engine airplane privileges
- OSHA Training Institute Education Center Safety courses
Business Management Training Programs
- Change Management & How to Lead Change
- Teambuilding & Motivation at Work
- Strategic Planning for Superior Performance
- Developing Effective Working Relationships
- Managing Time and Stress
- Successful Project Management
- Leadership and Team Building for Managerial Success
- Market Research & Forecasting
Certification
- OSHM Certificate – certified as Occupational Safety & Health Manager by OSHA
- OSHA Authorized Outreach Trainer- teaching the 10- and 30-hour General Industry
- CAL/OSHA Authorized Outreach Trainer -teaching the 10- and 30-hour General Industry
- First Aider # 2556782 (American safety & health institute)
- Safety Responder (BAPP) Behavioral Accident Prevention Process (BAPP) –(DEKRA)
- COPC Performance Management System for Call Center and Customer Experience Operations
- IELTS 7.5
- ICDL International computer driving license Certificate
- GSC American airlines Ground support coordinator
Faa Certifications
- FAA Private Pilot License
- Single Engine Land Rating
Languages
- Arabic
- English
- Germany
Timeline
Shift Manager, Ramp Services
American Airlines Group Envoy Air
05.2023 - Current
Regional Safety and Compliance Manager
Alaska Airlines group / McGee air services
12.2022 - 05.2023
Safety Specialist
Alaska Airlines Group / McGee Air Services
11.2021 - 12.2022
Ramp Supervisor
Airport Terminal Services - ATS
07.2021 - 12.2021
Supervisor Aircraft Appearance
G2 secure staff
04.2021 - 09.2021
Resource Allocation Specialist & Assistant Manager
Emirates Airline / Dnata Cargo & Logistics
11.2018 - 03.2020
Cargo & ULD Supervisor
Emirates Airline / Dnata
11.2018 - 03.2020
Master in business administration (MBA) in human resources -
The Arab Academy for Management, Banking and financial sciences (AAMBFS)
Bachelor of arts -
faculty of arts, south valley university
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