Mohamed Elghriany
Kendall Park,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
General Manager
Fras/Air General- Service Experts
08.2019 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
General Manager
Atmostemp Service Experts
03.2011 - 08.2019
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increase ravine from 1.7M with .03 EBIT to 5M With 18.7 EBITDA
Restaurant Manager/Small Business Owner
Hemet Diner
05.2009 - 02.2011
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Service Manager
Service Experts
04.2001 - 05.2009
- Increase Gross margins from 35% to 65%
- Build up the team from 7 Techs to 15 Techs
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Education
Bachelor of Physical Education -
Alexandria University
Alexandria Egypt 06.1985
Skills
- Customer Retention
- Distribution Management
- Financial Administration
- Contract Negotiations
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Arabic
Native or Bilingual
Timeline
General Manager
Fras/Air General- Service Experts
08.2019 - Current
General Manager
Atmostemp Service Experts
03.2011 - 08.2019
Restaurant Manager/Small Business Owner
Hemet Diner
05.2009 - 02.2011
Service Manager
Service Experts
04.2001 - 05.2009
Bachelor of Physical Education -
Alexandria University
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