Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Elkhawaga

CUSTOMER RELATIONSHIP OFFICER
Dubai,Dubai Land

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

5
5
years of post-secondary education
2
2
Languages
13
13
years of professional experience

Work History

Customer Relationship Officer

ADCB
DUBAI, DUBAI
04.2022 - Current
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Made customers aware of current and new programs and services.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Telemarketing Sales Representative

ADCB
Dubai, Uae
04.2018 - 04.2022
  • Completed daily cold calling and outreach to build sales pipeline.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Conducted database research to identify potential leads and determine contact information.
  • Informed current and prospective customers of promotions and new or upgraded products.

Sales Consultant

Land mark
Dubai , Uae
08.2016 - 03.2018
  • Created detailed sales presentations to communicate product features and market data.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Retained consistent client base by conducting market research to develop brand strategy.
  • Followed up with existing customers to provide additional support and address concerns.

Senior Sales Consultant

Salma Gallery for Cermic and Porcline and Bath equipments
Almuahlla Alkubra , Egypt
11.2014 - 08.2016
  • Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
  • Monitored and managed staff performance to attain target metrics both individually and team unit.
  • Produced sales and team productivity reports for analysis, forecasting and improvement-related objectives.

Senior Sales Representative

Vodafone
Alexandria , Egypt
07.2012 - 11.2014
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Upsold warranties and complementary products to customers through persuasive marketing techniques.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Identified customer needs by asking appropriate, open-ended questions.

Sales Representative

Vodafone
ALexandria , Egypt
02.2010 - 07.2012
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.

Education

Bachelor of Science - Social Society

The Higher Insistute of Social Work
Tanta University
09.2004 - 05.2009

Skills

Sales proficiency

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Timeline

Customer Relationship Officer

ADCB
04.2022 - Current

Telemarketing Sales Representative

ADCB
04.2018 - 04.2022

Sales Consultant

Land mark
08.2016 - 03.2018

Senior Sales Consultant

Salma Gallery for Cermic and Porcline and Bath equipments
11.2014 - 08.2016

Senior Sales Representative

Vodafone
07.2012 - 11.2014

Sales Representative

Vodafone
02.2010 - 07.2012

Bachelor of Science - Social Society

The Higher Insistute of Social Work
09.2004 - 05.2009

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Mohamed ElkhawagaCUSTOMER RELATIONSHIP OFFICER