Mohamed Elsaid
Waterford,MI
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Skilled in solving complicated issues and making proactive operational changes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also experienced in prioritizing and delegating administrative tasks to drive goal achievement.
Overview
4
4
years of professional experience
Work History
Assistant Manager
The Vitamin Shop
Farmington Hills, MI
12.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Created employee schedules to align coverage with forecasted demands.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Customer Service Cashier
Dicks Sporing Goods
Dublin, CA
01.2019 - 12.2019
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Customer Service Cashier
Publix Grocery Store
Jacksonville, FL
11.2017 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Answered product questions using knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register to record transactions accurately and efficiently.
Education
Bachelor Of Business Administration - Business Administration
Ain Shams Univeristy
Cairo , Egypt 05.2013
Skills
- Customer Service
- Sales Monitoring
- Recruiting and Interviewing
- Scheduling and Coordinating
- Attention to Detail
- Multitasking Abilities
- Self-Motivated
- Teamwork and Collaboration
- Active Listening
- Flexible and Adaptable
- Organization and Time Management
Timeline
Assistant Manager
The Vitamin Shop
12.2020 - Current
Customer Service Cashier
Dicks Sporing Goods
01.2019 - 12.2019
Customer Service Cashier
Publix Grocery Store
11.2017 - 01.2019
Bachelor Of Business Administration - Business Administration
Ain Shams Univeristy
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