Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Generic

mohamed elshimi

Customer service
Chicago,IL

Timeline

Front Desk Receptionist

Hilton Oaklown
12.2023 - 01.2025

Front Desk Agent

Quality Inn Hotel
02.2022 - 11.2023

Front Desk Agent

Holiday Inn
01.2021 - 01.2022

Associate of Arts -

Faculty of Commerce
01.2000 - 05.2005

Work History

Front Desk Receptionist

Hilton Oaklown
12.2023 - 01.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Front Desk Agent

Quality Inn Hotel
02.2022 - 11.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.

Front Desk Agent

Holiday Inn
01.2021 - 01.2022

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Education

Associate of Arts -

Faculty of Commerce
Egypt
01.2000 - 05.2005

Skills

Customer service

Attention to detail

Time management

Listening skills

Problem-solving skills

Data entry

Telephone etiquette

Scheduling

Appointment scheduling

Office organization

Summary

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in [Desired Position] role. Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed. Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementCompany CultureHealthcare benefits401k match
mohamed elshimiCustomer service