Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Mohamed Elshowaya

Entry Level Sales And Marketing
Richmond,VA

Summary

Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

7
7
years of professional experience
1
1
Language

Work History

Manager

Dominos Pizza Inc.
Richmond, VA
06.2020 - 09.2022
  • Maintained professional, organized and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Recruited and hired top performers to add talent and value to department.

Customer Service Representative

Starbucks
Richmond, VA
07.2021 - 03.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Server Shift Leader

Lake Anne Wine Bar
Reston, VA
12.2016 - 08.2020
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Education

Business Management

Virginia Commonwealth University
Richmond, VA
05.2001 -

Skills

Verbal and written communication

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Accomplishments

Sent our Army Drill Team to the Army Nationals and placed 7th place out of 100+ schools.

Interests

Interested in the art of sales and business management

Timeline

Customer Service Representative

Starbucks
07.2021 - 03.2022

Manager

Dominos Pizza Inc.
06.2020 - 09.2022

Server Shift Leader

Lake Anne Wine Bar
12.2016 - 08.2020

Business Management

Virginia Commonwealth University
05.2001 -

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Mohamed ElshowayaEntry Level Sales And Marketing