Interested in the art of sales and business management
Mohamed Elshowaya
Entry Level Sales And Marketing
Richmond,VA
Summary
Enterprising [Job Title] successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
7
7
years of professional experience
1
1
Language
Work History
Manager
Dominos Pizza Inc.
Richmond, VA
06.2020 - 09.2022
- Maintained professional, organized and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recruited and hired top performers to add talent and value to department.
Customer Service Representative
Starbucks
Richmond, VA
07.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Server Shift Leader
Lake Anne Wine Bar
Reston, VA
12.2016 - 08.2020
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
Business Management
Virginia Commonwealth University
Richmond, VA 05.2001 -
Skills
Verbal and written communication
Improvement initiatives
Public speaking
Leadership Competencies
Army ROTC Leadership
Accomplishments
Sent our Army Drill Team to the Army Nationals and placed 7th place out of 100+ schools.
Interests
Timeline
Customer Service Representative
Starbucks
07.2021 - 03.2022
Manager
Dominos Pizza Inc.
06.2020 - 09.2022
Server Shift Leader
Lake Anne Wine Bar
12.2016 - 08.2020
Business Management
Virginia Commonwealth University
05.2001 -