Mohamed Fathi Labidi
Doha
Summary
Developed strong communication and problem-solving skills in fast-paced customer service environment. Adept at handling complex customer interactions and resolving issues efficiently. Seeking to transition into new field where these skills can be effectively utilized for positive outcomes.
Overview
3
3
years of professional experience
4
4
Certification
Work History
Senior Customer Service Representative
Vodafone
02.2024 - Current
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Streamlined store inventory processes, reducing stock discrepancies by 60%, and ensured on-shelf availability through proactive demand forecasting.
Terminals Promoter (Apple Champion)
Vodafone
09.2023 - 02.2024
- Maintained up-to-date knowledge of industry trends, enabling the provision of relevant advice to customers seeking guidance on product selection.
- Identified interest in customers by explaining products and services and initiating conversations.
- Participated in ongoing trainings to stay current on company policies, procedures, and best practices for optimal job performance.
- Maintained up-to-date knowledge of Apple products and services, remaining an invaluable resource for customers.
Financial Analyst
SPA Concordal
10.2022 - 05.2023
- Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
- Drove profitability improvements by advising on cost-reduction strategies.
- Identified underperforming product lines by conducting thorough profitability analysis.
- Assisted in preparation of presentations, data tables and other documents for investor meetings.
Education
Master’s degree - accounting and taxation
University of Algiers 03
Algiers, AlgeriaBachelor’s degree - finance and accounting
University of Algiers 03
Algiers, AlgeriaSkills
- Customer Service Excellence
- Communication Skills
- Leadership & Team Supervision
- Inventory Control
- Data modeling
- Data Analytics
- KPI Management & Store
- POS Systems
- Power BI dashboards
- Advanced Excel techniques
- Microsoft Office Suite
- Basic Networking
- Visual Merchandising
- Sales Analysis
- Customer Relationship Management
Certification
- Data Analytics Training Program (MySQL, Power BI, Advanced Excel)
- English Proficiency Certificate | B2 Level
- Gained hands-on experience in hardware troubleshooting, LAN/WAN networking, and system maintenance.
- Holds a Qatari Driving License, demonstrating mobility and the ability to travel independently for work-related purposes.
LANGUAGES KNOWN
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Advanced (C1)
Turkish
Intermediate (B1)
ADDITIONAL INFORMATION
- Visa Status: Employment Visa with NOC (Qatar)
- Date of Birth: 05th January 2000
- Nationality: Algerian
- Holder of Qatari Driving License.
- Notice period : 1 Month
Timeline
Senior Customer Service Representative
Vodafone
02.2024 - Current
Terminals Promoter (Apple Champion)
Vodafone
09.2023 - 02.2024
Financial Analyst
SPA Concordal
10.2022 - 05.2023
Master’s degree - accounting and taxation
University of Algiers 03
Bachelor’s degree - finance and accounting
University of Algiers 03