Mohamed Fawzy
Business Manager
Doha,Qatar
Summary
Senior Manager Accomplished professional with extensive experience managing sales operations, enhancing revenues, and developing strategies for process improvement. Well-versed in acquiring new accounts, delivering exceptional service, and formulating strong relationships with senior management. Demonstrated ability implement best practices and SOPs through training and guidance. Proficient in increasing market shares, adhering to QA standards, and identifying opportunities for business development. Proven expertise in: Distribution Management Retail Management Revenue & Sales Increasing Strategic Planning & Execution Supplier & Contract Negotiation Digital Transformation Management Employees Recruitment & Training Process & Performance Improvement Relationship Management Sales Planning and Performance: People Management
Overview
13
13
years of professional experience
3
3
years of post-secondary education
8
8
Certificates
Work History
SME Sales Manager
Vodafone Qatar, QSC
Doha
01.2017 - Current
- Owns and manages channel partners and administer team of 30 members while attaining Qatari Riyal worth 1.9M and 1500 accounts
- Increase market shares by improving small and mid-size enterprises base
- Deliver advance level of customer services with permanent accounts
- Generate leads successfully and obtain new small and mid-size enterprises/ SOHO accounts
- Ensure prompt modification of client’s details and information in Vodafone
- Formulate beneficial associations with small and mid-size enterprises/ SOHO in Qatar
- Perform multiple crucial tasks in governance operational working to maintain successful client experience
- Facilitate in devising sales strategy by building strong internal connections
- Key Contributions:
- Enhanced small and mid-size enterprises sales from one to two million Qatari Riyal within four months by increasing quota greater than 5% in October, November, and December 2017
- Played significant role in maintaining strong relationships with Vodafone, indirect sales alliances, and business establishments including scheduling and sales/contract mediation
- Increased revenue while maintaining relationships with new corporate clients and provided innovative ideas to handle team’s pipelines.
- Led projects and analyzed data to identify opportunities for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Key Retail Manager
Vodafone Qatar
Doha
01.2015 - 01.2017
- Strengthened Vodafone relationships with executive managements, managers, and with floor manager level
- Executed share promotions and collective opportunities with key retailers to accomplish targeted share of prepaid, postpaid, recharge, and terminal sales
- Formulated working connections with all levels, senior management, category buyers, and floor managers
- Evaluated and confirmed selected supplier status to Vodafone
- Recognized visibility and brand opportunities for development purposes
- Provided details related to competitor’s current activities in market with regulation of given time frame
- Collaborated with region team to deliver essential facilities as per required and achieve set targets
- Mediated with KR management and region team for smooth regulations of operations
- Key Contributions:
- Accelerated sales growth from 800 to 1500 successfully in a month
- Ensured smooth transition of physical cards to electronic recharge by maintaining standards
- Led team of 50 members to accomplish prepaid and postpaid goals
- Assisted head of key retail to accelerate channel growth and achieved profit targets that resulted in enhancing shares from 23% to 38% and key account sales 50 % in period of two years
- Developed and retained vigorous relationships with key retailers.
Retail manager
Vodafone Qatar
Doha
01.2011 - 01.2014
- Delivered exceptional client services by implementing and maintaining high standards
- Carried out various tasks to maximize productivity such as store physical appearance and cleanliness checking, product presentation, brochures, music, and people management.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
Phone Banking Agent
National Bank of Raps Elhaida, Rak Bank
Dubai
01.2008 - 01.2010
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
Customer Care Representative
Vodafone Egypt
Cairo
01.2007 - 01.2008
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Education
Bachelor of Accounting - Accounting And Business Management
South Valley University
Egypt 06.2001 - 08.2004
Skills
Sales performance reporting
Certification
Basic Business Skills Acquisition (BBSA) | Future Generation Foundation (FGF)
E-learning
I've always been eager to learn new things, such as the fundamentals of Python.
coding and data science
Timeline
SME Sales Manager
Vodafone Qatar, QSC
01.2017 - Current
Key Retail Manager
Vodafone Qatar
01.2015 - 01.2017
Retail manager
Vodafone Qatar
01.2011 - 01.2014
Phone Banking Agent
National Bank of Raps Elhaida, Rak Bank
01.2008 - 01.2010
Customer Care Representative
Vodafone Egypt
01.2007 - 01.2008
Bachelor of Accounting - Accounting And Business Management
South Valley University
06.2001 - 08.2004
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