Mohamed Foday
Upper Marlboro,MD
Summary
Proven track record of enhancing warehouse operations and customer satisfaction at Amazon through expert forklift operation and exceptional teamwork. Streamlined processes, improved safety protocols, and trained new hires, significantly reducing workplace accidents. Demonstrates strong customer service and operational efficiency, leading to measurable improvements in production quality and workflow. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to [Number] pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Enthusiastic [Job Title] willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
Upper Marlboro, MD
10.2022 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Implemented safety protocols, resulting in reduced workplace accidents and a safer work environment.
Operation Staff Member
Aw Industries
Landover, MD
11.2021 - 09.2022
- Enhanced customer satisfaction with timely resolution of issues and proactive communication.
- Improved operational efficiency by streamlining processes and implementing new procedures.
- Established performance benchmarks, providing clear expectations for staff members'' roles and responsibilities.
- Evaluated existing systems for inefficiencies, recommending upgrades or replacements as necessary.
- Provided training for new staff members, ensuring consistent performance standards across the team.
Customer Service Representative
Lowes Home Improvment
New Carrollton
01.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Community Health Seience
Njala University
Sierra Leone02.2017
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Product Packaging
- Forklift Operation
- Teamwork and Collaboration
- Customer Service
- Quick Learner
- Heavy Lifting
- Motivated Team Player
- Warehouse Operations
- Customer Relationships
- Dependable and reliable
Reading books watching movies and going for outdoor walk
i like reading books especially when am not working or less busy. I also like watching historic and sometime romatic movies. i prefer the outdoor work because i enjoy the fresh air get some vitamine D from the sun
Timeline
FC Associate
Amazon
10.2022 - Current
Operation Staff Member
Aw Industries
11.2021 - 09.2022
Customer Service Representative
Lowes Home Improvment
01.2019 - 08.2020
Associate of Science - Community Health Seience
Njala University