Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Fofana

The Bronx,NY

Summary

Reliable and adaptable professional with a strong performance record across customer-facing, logistics, and support roles, including retail sales associate, package deliverer and student counselor. Known for delivering exceptional service, meeting and exceeding performance targets, and effectively communicating with diverse groups. Proven ability to work independently and as part of a team, with strengths in time management, problem-solving, and building positive relationships. Brings a well-rounded work ethic, attention to detail, and a commitment to efficiency, customer satisfaction, and continuous improvement.

Overview

10
10
years of professional experience

Work History

Counselor

Graffiti 2
07.2021 - 08.2024
  • Created engaging sports activities and games for children to enhance their enjoyment and teamwork.
  • Organized and led various summer programs that provided fun, structure, and personal growth opportunities for kids.
  • Fostered positive energy and spiritual development, teaching children about faith and the power of God.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Advised students on educational, career and social opportunities.

Retail Sales Associate

African Market
08.2020 - 03.2023
  • Provided excellent customer service by assisting shoppers with product selection, upselling, and problem resolution.
  • Consistently exceeded monthly sales targets by 15–20% through strong product knowledge and customer engagement.
  • Managed inventory, restocked shelves, and maintained visual merchandising standards.
  • Operated point-of-sale systems and handled cash, credit, and return transactions accurately.
  • Trained and mentored new employees on store procedures and customer service techniques.

Package Deliverer/Warehouse Assistant/ Package Sorter

Dynamex
06.2021 - 07.2021
  • Company Overview: Manhattan, New York
  • Safely deliver an average of [#] packages daily to residential and commercial addresses.
  • Use handheld scanners and GPS systems to manage routes and confirm deliveries.
  • Enhanced customer satisfaction with timely and accurate deliveries, maintaining a professional demeanor during interactions.

  • Provide professional customer service and handle delivery issues with care.
  • Manhattan, New York
  • Skills: GPS and route planning, Package scanning & tracking tools, Time management, Customer service, Ability to lift 50+ lbs.

Outreach Worker

Masjid Ebun Abass
08.2014 - 12.2019
  • Coordinated and participated in community outreach programs, including food and water distribution to the homeless.
  • Helped restock products and items.
  • Assisted in inventory management.
  • Assisted in organizing donations of clothes, blankets, and other supplies for those in need.
  • Contributed to warehouse management and transportation of materials to support community initiatives.

Education

Associate - Business Management

Borough of Manhattan Community College
Manhattan, NY
08-2025

High School Diploma -

South Bronx Prep
The Bronx, NY
06.2022

Skills

  • Interpersonal skills
  • Customer service skills
  • Communication skills
  • Active listening
  • Microsoft Office Suite
  • Critical thinking
  • Problem-solving
  • Leadership
  • Decision-making

Timeline

Counselor

Graffiti 2
07.2021 - 08.2024

Package Deliverer/Warehouse Assistant/ Package Sorter

Dynamex
06.2021 - 07.2021

Retail Sales Associate

African Market
08.2020 - 03.2023

Outreach Worker

Masjid Ebun Abass
08.2014 - 12.2019

Associate - Business Management

Borough of Manhattan Community College

High School Diploma -

South Bronx Prep

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Mohamed Fofana