Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Mohamed Gamaleldin

New York

Summary

Dynamic and results-driven Guest Services and Project Management professional with over five years of experience delivering exceptional customer experiences and driving operational excellence. Adept at managing complex projects, coordinating cross-functional teams, and optimizing service processes to enhance guest satisfaction. Skilled in problem-solving, team leadership, and process improvement, with a strong ability to balance strategic planning and hands-on execution. Proven track record of fostering positive client relationships, implementing efficient workflows, and ensuring seamless operations.

Overview

4
4
years of professional experience

Work History

Night Auditor

Hampton Inn Time Square Central
10.2023 - Current
  • Greeted guests, enhancing satisfaction with local insights and efficient service coordination.
  • Managed calls, ensuring prompt and accurate guest request handling.
  • Collaborated with teams to maintain seamless operations and guest satisfaction.
  • Processed payments swiftly, improving transaction accuracy.
  • Implemented strategies to resolve guest issues, boosting satisfaction.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Generated and printed daily financial reports to track hotel performance.

Front Desk Supervisor

Aloft New York Chelsea
10.2023 - 11.2024
  • Deliver exceptional customer service by addressing guest needs, resolving concerns, and ensuring a seamless experience.
  • Lead cross-functional teams to execute hotel initiatives, process improvements, and service enhancements.
  • Oversee front desk operations, including check-in/check-out procedures, reservations, and guest inquiries.
  • Train and mentor staff to uphold high hospitality standards, improve efficiency, and enhance guest satisfaction.
  • Implement strategies to improve guest engagement, increase positive reviews, and boost overall hotel reputation.
  • Oversee event planning and execution, ensuring all logistics align with guest expectations and brand standards.

Concierge

Orsid Realty Corp.
10.2021 - 10.2023
  • Oversee daily operations of the residence, ensuring a high standard of service, cleanliness, and maintenance.
  • Manage budgets, vendor contracts, and household staff to ensure cost-effective and efficient operations.
  • Coordinate with external service providers, including maintenance, landscaping, and housekeeping teams.
  • Address and resolve any concerns promptly, maintaining a high level of professionalism and discretion.
  • Schedule and coordinate staff duties to maintain efficiency and service excellence.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

Education

Some College - Business Administration

Borough Of Manhattan Community College
05.2025

Skills

  • Customer Service
  • Communication
  • Time Management
  • Computer Literacy
  • Microsoft Excel
  • Leadership
  • Microsoft Word
  • Management Reporting
  • Guest Relations
  • Front Office
  • Reservations
  • Generating reports
  • Night audit reports
  • Punctual and dependable
  • Balancing transactions
  • Resolving issues

LANGUAGES

English
Arabic

Timeline

Night Auditor

Hampton Inn Time Square Central
10.2023 - Current

Front Desk Supervisor

Aloft New York Chelsea
10.2023 - 11.2024

Concierge

Orsid Realty Corp.
10.2021 - 10.2023

Some College - Business Administration

Borough Of Manhattan Community College

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