Mohamed Ganem
Spring Hill,FL
Summary
Seasoned Regional Director with a proven track record at Optical Outlets/ VSP, adept in store operations oversight and leading teams to exceed sales goals. Expert in implementing process improvements and staff development programs, significantly enhancing profitability and customer satisfaction. Demonstrates exceptional leadership and inventory management skills, driving operational excellence and fostering a performance-oriented culture.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Regional Director
Eye Doctors Optical Outlets
Tampa, FL
06.2006 - Current
- Identified and developed top talent within the management structure to promote a performance-oriented culture.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring optimal staff, and enhancing training programs.
- Spearheaded growth initiatives to improve operational standards, and personnel management.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability, with strong growth.
- Addressed customer complaints to drive satisfaction, and adjusted operational strategies to reduce issues.
- Oversaw store merchandising, brand exposure, and product availability to drive sales.
- Mentored team members by demonstrating best practices for sales and customer service.
- A customer service model was created and utilized at multiple locations, resulting in a marked increase in customer service ratings.
- Sourced and recruited top talent for various retail store positions, and verified that recruiting processes met new store opening timelines.
General Manager
LensCrafters
Savannah, GA
09.1999 - 05.2006
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality
- Managed, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue and profits
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Enhanced operational performance by developing effective business development strategies, systems and procedures
Store Manager
U S vision
East Brunswick, NJ
02.2005 - 04.2009
- Interviewed and hired employees, established a mentoring program to enhance skills.
- Implemented promotional strategies through accurate pricing, clear signage, and organized merchandising.
- Created order requests to maintain inventory levels.
- Developed and distributed weekly staff schedules to ensure seamless shift coverage.
- Partnered with District Manager to identify and nurture high-performing talent.
- Assisted in developing merchandising concepts during team sales discussions.
- Built rapport through effective problem-solving.
- Proactively addressed and resolved intricate issues affecting operations management and business trajectory.
- Coordinated staff work schedules efficiently.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Education
Bachelor of Science - Mathematics
Cairo University
Cairo Egypt 1989
Skills
- Employee supervision and motivation
- Store operations oversight
- Store opening and closing procedures
- Staff training and development
- Process improvements
- Team leadership
- Inventory management
- Program implementation
- Leadership reports
- Project management
- Risk management
- Reliable
Accomplishments
- Interviewed over 200 people and successfully staffed 35 new store locations
- consistently met monthly sales goals.
Certification
American Board of Optician certified ( ABOC )
National Contact Lens examiners certified ( NCLEC )
Licensed Optician in the stats of Florida, Georgia and Vermont
Nationally certified ABO/NCLE Speaker/ Educator
Faculty member:
POF, Focal Education, American Vision council and Georgia Opticians Association.
Timeline
Regional Director
Eye Doctors Optical Outlets
06.2006 - Current
Store Manager
U S vision
02.2005 - 04.2009
General Manager
LensCrafters
09.1999 - 05.2006
Bachelor of Science - Mathematics
Cairo University
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