MOHAMED HAGAG

Work History

Business Owner

Baba Bakery

09.2023 - Current

Established strong customer relationships through excellent communication and attentive service.
Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Consulted with customers to assess needs and propose optimal solutions.
Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Trained and motivated employees to perform daily business functions.
Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
Boosted revenue by identifying new business opportunities and diversifying product offerings.
Implemented efficient systems for inventory management, order processing, and shipping logistics.

Director of Information Technology

Eaton Arts Academy

07.2020 - 08.2023

Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Documented and analyzed processes and procedures and adhered to regulatory guidance.
Successfully managed large-scale IT projects from inception through completion while adhering to strict timelines and budget constraints.
Prioritized framework to evaluate technology and regulate communication with business stakeholders.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Spearheaded the adoption of advanced analytics tools within the organization, enabling data-driven decision making and increased competitive advantage.
Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
Developed a comprehensive IT strategy aligned with business objectives to support organizational growth and drive innovation.
Led the migration of legacy systems to cloud-based infrastructure, resulting in increased scalability and ease of access for remote employees.
Oversaw the selection, implementation, and integration of new enterprise software applications that streamlined business processes across multiple departments.
Optimized IT budget allocation by identifying cost-saving opportunities and reallocating resources towards high-impact projects.

IT Manager

Easton Arts Academy

05.2020 - 07.2020

Exponentially increased bandwidth and network access while lowering security threats by leading the design, engineering, and implementation of infrastructure upgrade. Project scope included firewall, Cisco wireless network, HP switch, data cable and fiber optic infrastructure upgrades.
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
Increased availability and access of the internet for students in need by designing a mobile hotspot program, deploying devices, and creating a community communication plan.
Improved student learning outcomes by creating a process to aggregate scores and create reading intervention strategies through the implementation of a 1:1 Chromebook Read initiative.
Streamlined technology integration and increased user experience by designing, developing, and implementing a faculty and student professional development and technical support program for a 1:1 Chromebook initiative.
Created a new school-wide learning environment by designing a student centered, flexible, collaborative model classroom. Selected wireless mobile supporting technologies and developed project budget and lifecycle.
Developed a student internship and certification program through a partnership with Google. Recruited students, developed a brand, social media, and trouble ticket systems for 1.1 student support initiatives.
Created an alternative learning option for students in need by implementing a Cyber Learning Academy. Designed a program of studies, family orientations, and blended strategies.

IT Analyst

Lehigh Valley Hospital

01.2019 - 04.2020

Provides level 1 and level 2 support for software, hardware, security, and network problems and questions.
Monitors systems for problems, errors, and messages.
Utilizes effective communication skills in interpersonal interactions with physicians, students, fellow employees, vendors, and the public.
Assists in developing and testing Disaster Recovery procedures.
Troubleshoots PC and printer problems using appropriate management software.
Consistently communicates information in a timely, accurate and concise manner that demonstrates a positive and cooperative manner.

Systems Manager

Lehigh University

11.2015 - 12.2018

Implemented and drove adoption of key tools and processes to effectively deliver IT projects for the department.
Facilitated prioritization discussions between IT and executive leadership to ensure alignment of company’s IT investments. Monitors and implements upgrades.
Modify existing databases and database management systems or direct programmers and analysts to make changes.
Plan, coordinate and implement security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.
Developed training materials and manuals.
Specify users and user access levels for each segment of database.
Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computer systems such as the installation of new databases.

IT Systems Specialist

Lehigh University

03.2013 - 11.2015

Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Plan, coordinate, direct, and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.
Oversee the streamlined operation of the Information Technology (IT) department and ensure operations align with the business objectives of the organization.
Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Determine and Document Partnership Contact Information and Specifics of each agreement and Individual.
Maintain, update, and distribute Overseas Partner Policies and Procedures Manual; respond to partner inquiries; maintain partner files; oversee distribution of program materials and relevant program information to overseas partners.

IT Specialist

Northampton Community College

08.2010 - 01.2012

Use computers for various applications, such as database management or word processing.
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
Create, maintain, and enter information into databases.
Provide users with technical support for computer problems.
Recruit, hire, train, and supervise staff, or participate in staffing decisions.
Evaluate data processing proposals to assess project feasibility and requirements.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards, and setting deadlines.

Summary

Overview

Work History

Business Owner

Director of Information Technology

IT Manager

IT Analyst

Systems Manager

IT Systems Specialist

IT Specialist

Education

Master of Science - Organizational Leadership

Bachelor of Science - Management Information Systems

Skills

Languages

Work Availability

Timeline

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