Mohamed Hathim

• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Continuously gaining knowledge on the products and services being offered and the competitors products and services to guide the team to achieve set targets
• Collaborated cross-functionally with the value stream members and other teams to maintain consistent Service and Customer experience.
• Recruit, train, and develop a high-performing team.
• Coach and train the new joiners to achieve the given targets and push them to maximize their capabilities to improve their performance
• Delegate the targets to team members and making strategies with the team to achieve the same
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Attending Client meetings with team members when required
• Guiding the team on new areas in the market and mentoring the team to keep them in track.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Job cost tracking, and preparing the monthly variance analysis report;
• Updating the standard and actual cost of all materials on a weekly basis for local purchases;
• Preparing the Job Completion Report on a weekly basis for the Factory;
• Preparing cost and selling price for the produced garments;
• Monthly Inventory: Raw Materials, Accessories, WIP & Finished goods;
• Tracking reorder level for raw materials.

· Guide the customer through the purchasing decision, activation process and educate the customer on our products and services.

· Perform the Vodafone customer service standards in the way that makes Vodafone stores the desired retail destinations in Qatar.

· Responsible for handling customer inquiries (Sales, Service, Complaints) and provide them with unmatched experience performed as quickly as possible,

· Delegating and assigning work tasks to individual staff members (Sales Targets, Team Schedule and Store Tasks).

· Managing and showcasing the new promotions and posters to the designated areas in the store.

· Responsible in assisting and supervising sales team and ensuring that, all in store duties are completed and the various KPI’s are met.

· Monitoring Key Performance Indicators (Daily, Weekly and Monthly for individuals and store sales Targets).

• Managing high level client trades and portfolios
• Processing security transactions in line with the underlying funds valuation points
• Updating trades electronically or manually to ensure accurate reflection on Clients’ portfolios
• Matching security trades based on managers and brokers details
• Monitoring trade matching over trade flow and
• CTM application and following up where necessary
• Issuing settlement instructions for trades to custodians with agreed timescales
• Reporting broker issues to the counterparty manager and liaising with custodians regarding any failed trades until resolved.
• Providing operational sign off for new fund launches