Mohamed Hirsi
Minneapolis,MN
Summary
I seek relevant and challenging position in an enabling environment whereby my qualifications, abilities and experience can be fully developed and utilized. I inspire to acquire more knowledge, experience and skills to keep up with the ever- Increasing efficiency in Management and humanitarian institutions. Motivated customer service specialist with over 2 years retail experience in a fast-paced, team-based environment. excelling at customer satisfaction Flexible and hardworking in deadline-driven environments. Customer oriented management professional with strong skills. Possessing expert knowledge Trusted key holder Creative problem solver Exceptional communication skills Ms windows proficient Quick learner Attention to detail Client and vendor relations Communications Customer service Detail oriented Multi-tasking and negotiation Gifted Interpreter with aptitude for conveying emotion, style and content of Somali speakers. Bringing in-depth knowledge of cultural context and idiosyncrasies. Proven to provide translations quickly and accurately developed over 10 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Human Resources Representative
Michael Foods
Chaska , MN
01.2022 - Current
- Collaborated with entire human resource department to discuss new ways to recruit top talent.
- Worked closely with functional experts in HR to optimize and shape programs for needs of client groups.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Maintained employee files and delivered tracking system to identify trends and issues and process HR transactions in [Software].
- Spearheaded recruiting activities by representing company at job fairs, drafting offer letters, initiating background checks and conducting orientations.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Maintained work structure by updating job requirements and job descriptions for positions.
Shelter Coordinator
Our Saviour's Lutheran Church
Minneapolis, MN
01.2019 - 03.2021
- Provides consistent coverage for assigned shifts, working within the team and independently to complete all shift tasks
- Monitors and supervises shelter and client affairs, assists clients of the shelter with needs and questions and maintains shelter order in accordance with Central Iowa Shelter & Services policies
- Receives new clients, completes intake paperwork, creates proper client files and orients new clients to Central
- Iowa Shelter & Services and its policies
- Enforces shelter policies and follows staff policies and procedures
- H
- Performs general administrative functions such as noting within the communication log, answering the phone and responding to in-person inquiries in a professional manner
- Provides appropriate information and referrals for those who need other resources
- Monitors the activities of clients to ensure the safety of clients, volunteers and staff
- Verifies clients' homelessness
- Helps clients resolve any issues as they may arise
- Helps volunteers with questions or issues when necessary
- Provides crisis intervention as needed, including determining when it is necessary to involve other staff, administration or the authorities
- Maintains written and oral communication of incidents in accordance with policies
- Reports any problems to the Shelter Manager, Assistant Shelter Manager, Associate
- Director and/or Executive
- Director
- Completes work time sheets bi-weekly
- Attends staff meetings and participates in activities designated by the Shelter Manager,
- Assistant Shelter
- Manager, Other duties as may be assigned by the Shelter Manager, Associate Director and/or
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Worked with senior case managers to coordinate team development activities and trainings.
- Developed monthly schedules and assignments for volunteer staff.
FOOD MARKET COORDINATOR
Neighborhood House
Saint Paul, MN
02.2017 - 11.2018
- Manage day-to-day operations of the two Neighborhood House Food Markets including opening and closing procedures, maintaining of food shelf storage areas, ordering food and recording daily reports
- Ensure safe food handling procedures, including training of all staff and proper maintenance of equipment/appliances in order to comply with license requirements
- Maintain appropriate volunteer and intern levels to meet workload demands of food market
- Coordinate, supervise, and train volunteers and senior aides to provide welcoming environment through positive, non-judgmental customer service
- Coordinate donation and Food Rescue pick-ups
- Train interns to provide comprehensive intake and provide referrals to meet participants' needs
- Track expenditures and ensure purchasing aligns with program budget
- Support special programs such as March Food Drive, farmers market, and Fresh Produce
- Distribution
Community Outreach Worker
United Community Action Partnership
Willmar, MN
06.2016 - 01.2017
- Build trust with, and assess the needs of unsheltered homeless persons in the Pilot
- Project area
- 2
- Distribute outreach supplies including but not limited to wound care supplies, hygiene supplies, blankets, and socks
- 3
- Perform well check of homeless individuals, assessing their vulnerability to dying outside
- 4
- Collaborate with agency Volunteers, Coordinated Intake and other County services to place homeless individuals in housing and enroll them in other services
- 5
- Assist homeless people with completing applications for services, transporting them to shelters, services, and other points as needed
- 6
- Provide storage for belongings of homeless individuals moved from encampments
- 7
- Coordinate with existing trail and waterway clean-ups being conducted by the County
- Regional Parks Department and Water Agency to mitigate fire and other hazardous conditions Employee Liasion.
- Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
Employee Liaison
Jennio-Turkey Store
Willmar, MN
04.2013 - 06.2016
- Welcome new Employees and make them feel we have personal interest in their wellbeing facilitate orientation training for new hires follow up new employees in their work assessment share with them their work techniques and lend them support when they need maintain accessibility to all employees Ensure all employees understand all company policy ,procedure and benefits Translate(verbal and written ) as needed provide customers services to the team member in the area of attendance maintain personal records confidentiality of all employees and record.
Residential Assistant
Handicap International
Kakuma, Kenya
04.2011 - 12.2012
- Kakuma Refugee
- Camp |, Supervise and monitor activities of other incentive workers (Supervisors, ,
- Trainers and House-to- House Educators)
- Work closely with the Supervisors and their Assistant in dispatching the necessary trainings and House-to- House Education's materials.
- Aided residents in completing daily routines of care and activities.
- Assisted parents and provided support and education to minor residents' families.
- Provided supervision for cafeteria, laundry and special activities of facility.
Education
Certificate in Genderal studies -
Regis University
2008
GED -
Alere Secondary School
Nairobi Kenya 12.2005
Skills
- Regulatory Enforcement
- HIPAA Regulations
- Safety Protocols
- Customer Satisfaction
- Creative Solutions
- Tenant Improvements
Additional Information
- LANGUAGES VOLUNTEER , Willing to relocate: Anywhere, Authorized to work in the US for any employer Somali-Fluently English-Fluently Swahili-Fluently
Soccer
Like watching Soccer and play
Great fun of Arsenal Soccer team
Languages
Swahili
Professional Working
Somali
Native or Bilingual
Timeline
Human Resources Representative
Michael Foods
01.2022 - Current
Shelter Coordinator
Our Saviour's Lutheran Church
01.2019 - 03.2021
FOOD MARKET COORDINATOR
Neighborhood House
02.2017 - 11.2018
Community Outreach Worker
United Community Action Partnership
06.2016 - 01.2017
Employee Liaison
Jennio-Turkey Store
04.2013 - 06.2016
Residential Assistant
Handicap International
04.2011 - 12.2012
Certificate in Genderal studies -
Regis University
GED -
Alere Secondary School