Oracle Point of Sale ( CRM)
Mohamed Ibrahim
Sales Supervisor
Doha,DA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Retail Sales Supervisor
AS.Alqurashi GROUP FOR LUXURY GOODS
Doha , Dawha
01.2017 - Current
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Designed and created spreadsheets with Microsoft Office to track sales staff and store productivity.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Issued receipts and processed refunds, credits or exchanges.
- Liaised with management to establish quality standards and develop budget.
- Provided strong service to customers, increasing customer loyalty 80%.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coordinated trade marketing to improve positioning in retail stores and increase awareness by 75%.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Directly worked with 100%of the customers per shift to build relationships and increase customer satisfaction ratings 95%.
Sales Associate
AS.Alqurashi Group For luxury Goods .
Doha, Adawha
07.2012 - 01.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Achieved perfect attendance and on-time record.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Completed orders and organized product deliveries to meet customer timetables.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Front Desk Receptionist
AMOUN HOTEL
Alexandria , Egypt
01.2011 - 07.2012
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Transcribed phone messages and relayed to appropriate personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Collected room deposits, fees and payments.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Used internal software to process reservations, check-ins and check-outs.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property to acclimate patrons to resort environment.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Maintained transaction security by verifying payment cards against identification.
- Entered customer data into room system and updated information when patrons changed rooms.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Planned coverage needs and organized services to support incoming special events.
- Prepared weekly employee work schedules for team members.
- Monitored office supplies by checking inventory and placing orders.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Bachelor of Administrative Studies - Hotel, Motel, And Restaurant Management
09.2006 - 05.2010
Skills
Shrink reduction
Training and mentoring
Team Building
Promotions and specials
Relationship building and management
Sales expertise
Goals and performance
Systems and software programs
Operations
Order management
Staff Management
Stock audits
Sales forecasting
Developing brand messaging
Strategic selling
Marketing strategy
Software
MS office
Certification
English ( B2 ).
Interests
Learning language
Play Basketball
Timeline
Digital Marketing
02-2022
Retail Management .
03-2020
Retail Sales Supervisor - AS.Alqurashi GROUP FOR LUXURY GOODS
01.2017 - Current
Sales and Marketing Diploma .
06-2015
Sales Associate - AS.Alqurashi Group For luxury Goods .
07.2012 - 01.2017
Customer Service Agent .
12-2011
Front Desk Receptionist - AMOUN HOTEL
01.2011 - 07.2012
English ( B2 ).
10-2006
High Institute For Tourism And Hotels - Bachelor of Administrative Studies, Hotel, Motel, And Restaurant Management
09.2006 - 05.2010