Mohamed Ibrahim

• Implemented and maintained ISO 9001:2015 and FSSC 22000 quality and food safety management systems.
• Developed, reviewed, and updated quality documentation (policies, procedures, SOPs, records).
• Planned, conducted, and reported internal audits, and coordinated external audits with certification bodies and customers.
• Handled customer complaints, performed detailed root cause analysis (5 Why’s, Fishbone), and implemented CAPA to prevent recurrence.
• Prepared and analyzed Excel-based reports and charts for complaints, audit results, and system performance.
• Conducted supplier evaluation, monitored supplier performance, and ensured compliance with quality requirements.
• Provided training for employees on quality, food safety, ISO requirements, and continuous improvement practices.
• Led management review meetings, prepared performance reports, and followed up on agreed action plans.
• Supported compliance with FSC (Forest Stewardship Council) and Sedex audits to meet customer and global supply chain requirements.
• Demonstrated strong skills in leadership, communication, teamwork, and problem-solving, ensuring projects were completed while consistently meeting deadlines.

Started as Sales Coordinator, promoted to Supervisor, and later advanced to Sales Manager.
Built and maintained strong customer relationships, achieving consistent sales growth.
Led and motivated a sales team to meet and exceed monthly and annual targets.
Conducted market analysis to identify opportunities and expand customer base.
Coordinated with other departments to ensure smooth order processing and customer satisfaction.
Developed sales reports and performance dashboards to support decision-making.
Gained valuable leadership, communication, and problem-solving skills applicable across industries.