Drawing
Mohamed Ikram
Sales Associate
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Sales Associate
Under Armour
Doha
10.2022 - Current
- Responsible for generating sales by providing the customer with an exceptional shopping experience
- Maximize sales by delivering efficient, friendly, and knowledgeable service
- Ensuring the store is neat, clean, and well-presented at all times
- Provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions
- Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style
- Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines
- Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
- Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers
- Execute efficient and effective handling of all merchandise from shipment processing, floor sets, markdown optimization and replenishment systems while maintaining backroom standards
- Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues
- Understand and adhere to all company policy and procedures.
Front Desk & Cashier
Kebabbq Restaurant Qatar
03.2022 - Current
- Welcoming guests as they enter the restaurant
- Offering advice or recommendations to customers and answering any inquiries
- Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions
- Operating the cash register and the restaurant’s computer system
- Ensuring correct meal prices, accepting payments and administering receipts to customers
- Resolving any pricing complaints and providing solutions and a positive customer service experience
- Processing any exchanges or refunds as requested
- Maintaining detailed logs and reports of services performed, profit, and budget information
- Stock supplies and paper goods as needed
- Maintain a sanitary work area
- Assist other restaurant staff as needed
- Handling Talabat (Online Delivery App) Orders using their device and processing orders accurately
- Providing customer care via phone
Sales Executive
Crocodile Fashion
01.2019 - 01.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
Sales Associate
Cotton Collections
01.2015 - 01.2016
- Greet customers on arrival then assist them with any questions about the purchase
- Help the customer with returns, refunds, and resolve common complaints
- Operating cash register and balancing drawers
- Provide support to team members as needed
- Maintaining an orderly appearance throughout the sales floor
- Superior product knowledge
- Introducing promotions and opportunities to customers
Sales Associate
Barclays Computers PVT Ltd
01.2013 - 01.2015
- Ensure high levels of customer satisfaction through excellent sales service
- Assess customers’ needs and provide assistance and information on product features
- Welcome customers to the store and answer their queries
- Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
- Go the extra mile” to drive sales
- Maintain in-stock and presentable condition assigned areas
- Actively seek out customers in store
- Remain knowledgeable on products offered and discuss available options
- Cross-selling products to increase purchase amounts.
Education
High School Diploma -
Mahabodhi College
Colombo 01.2013 - 12.2015
Skills
Strong attention to detailAdvanced customer service abilitiesPositive attitudeLeadership qualitiesTeamwork skillsHonest, Reliable & TrustworthyFriendly attitude with professionalismExcellent CommunicationDecision makingComputer and Software proficiencySocial media handlingBookkeepingTime Management
Sales expertise
Cash Handling
Problem-solving skills
Product and service sales
Stocking and replenishing
Sales trends
Relationship building
Cash register operation
Exceptional customer service
Excellent people skills
Merchandising understanding
Product promotions
Interests
Football
Photography
Social Media Content Creating
Timeline
Sales Associate
Under Armour
10.2022 - Current
Front Desk & Cashier
Kebabbq Restaurant Qatar
03.2022 - Current
Sales Executive
Crocodile Fashion
01.2019 - 01.2020
Sales Associate
Cotton Collections
01.2015 - 01.2016
High School Diploma -
Mahabodhi College
01.2013 - 12.2015
Sales Associate
Barclays Computers PVT Ltd
01.2013 - 01.2015