MOHAMED INTHISHAF
DOHA
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Barista
AZADEA
DOHA
01.2022 - Current
- Followed health code regulations regarding food safety standards in order to maintain a sanitary work environment.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Checked brewing equipment for proper functionality.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Implemented feedback from customers to improve service quality and menu offerings.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Provided excellent customer service by promptly responding to customer inquiries and complaints.
- Memorized official and off-menu coffee and tea preparations.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Described menu items to customers and suggested appealing products.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Supervised junior baristas during their shifts ensuring they followed established protocols for preparing coffee drinks correctly.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista/Customer Service Cashier
AIDA TRADING ESTABLISHMENT
DOHA
10.2017 - 01.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Skills
- Customer service
- Communication skills
- Food safety compliance
- Team supervision
- Latte art mastery
- FLUENT IN ENGLISH
- Product upselling
- Attention to detail
- Speedy and efficient
- Positive and professional
- Multitasking and organization
- Problem-solving
- Menu knowledge
Accomplishments
BARISTA COMPETITION 2024
Certification
BASIC FIRE SAFETY (CETIFICATE NO: ITA/QA/6207/2024)
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
Malayalam
Beginner
A1
Websites
Timeline
Senior Barista
AZADEA
01.2022 - Current
Barista/Customer Service Cashier
AIDA TRADING ESTABLISHMENT
10.2017 - 01.2022
BASIC FIRE SAFETY (CETIFICATE NO: ITA/QA/6207/2024)