Summary
Overview
Work History
Education
Skills
Timeline
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Mohamed Ismail

Entry Level Data Analyst
Minneapolis,MN

Summary

I am a detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I have recently completed the Google Data Analytics Professional Certificate. Excellent understanding Data Analytics platforms like SQL, Google Sheets, Tableau, and R programming.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

IT Support Consultant

MN LoadRunner
Edina, MN
11.2022 - 01.2023
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed and responded to daily technical support needs.
  • Translated complex technical issues into digestible language for non-technical users

Case Investigator

Minnesota Department Of Health
Minneapolis, MN
07.2020 - 07.2021
  • Coordinated with public health and local facilities to support isolation and quarantine of individuals.
  • Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
  • Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
  • Collected and recorded information in electronic medical records.
  • Collect data to analyze and evaluate source of illness.

Mental Health Advocate

Somali Family Services
Minneapolis, MN
01.2018 - 03.2020
  • Write functional assessment to determent level of services patient needs.
  • Connect patients with community resources.
  • Identify barriers and Create vocational/educational goals for patients. Help patients connect with community and improve social skill
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Education

Associate of Arts - Liberal Arts And Sciences

North Hennepin Community College
Minneapolis, MN
06.2015 - 06.2017

Skills

Technical issues analysis

Timeline

IT Support Consultant

MN LoadRunner
11.2022 - 01.2023

Case Investigator

Minnesota Department Of Health
07.2020 - 07.2021

Mental Health Advocate

Somali Family Services
01.2018 - 03.2020

Associate of Arts - Liberal Arts And Sciences

North Hennepin Community College
06.2015 - 06.2017
Mohamed IsmailEntry Level Data Analyst