Mohamed Ismail
Entry Level Data Analyst
Minneapolis,MN
Summary
I am a detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. I have recently completed the Google Data Analytics Professional Certificate. Excellent understanding Data Analytics platforms like SQL, Google Sheets, Tableau, and R programming.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
IT Support Consultant
MN LoadRunner
Edina, MN
11.2022 - 01.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed and responded to daily technical support needs.
- Translated complex technical issues into digestible language for non-technical users
Case Investigator
Minnesota Department Of Health
Minneapolis, MN
07.2020 - 07.2021
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Collected and recorded information in electronic medical records.
- Collect data to analyze and evaluate source of illness.
Mental Health Advocate
Somali Family Services
Minneapolis, MN
01.2018 - 03.2020
- Write functional assessment to determent level of services patient needs.
- Connect patients with community resources.
- Identify barriers and Create vocational/educational goals for patients. Help patients connect with community and improve social skill
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
Associate of Arts - Liberal Arts And Sciences
North Hennepin Community College
Minneapolis, MN 06.2015 - 06.2017
Skills
Technical issues analysis
Timeline
IT Support Consultant
MN LoadRunner
11.2022 - 01.2023
Case Investigator
Minnesota Department Of Health
07.2020 - 07.2021
Mental Health Advocate
Somali Family Services
01.2018 - 03.2020
Associate of Arts - Liberal Arts And Sciences
North Hennepin Community College
06.2015 - 06.2017