Mohamed Ismail
Eden Prairie,USA
Summary
Detail-oriented professional with excellent verbal and written communication skills, proven ability to plan and execute projects on time and within budget. Recently completed accounting degrees and eager to apply knowledge and skills towards launching a successful career with an organization that values expertise in accounting, tax return preparation, administrative tasks, and leadership. Dedicated Curriculum Coordinator experienced in analyzing customer and course data to make effective decisions on future plans and materials. Track record includes implementing innovative strategies for optimized learning and retention. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
Work History
L6 Stretch Role Operations
Amazon
10.2024 - Current
- Lead initiatives to reduce waste and improve sustainability, achieving a 35% reduction in material costs
- Led site audit processes during peak, enabling real-time prioritization of high-demand units, reducing processing delays by 18%, and ensuring 99.8% compliance with internal quality metrics.
- Exhibited flexibility when faced with unexpected challenges or changes, successfully adapting to shifting priorities and reducing downtime for the team by 25% while maintaining a 98% on-time process rate during peak operational periods.
- Directed a cross-functional team, achieving a 20% increase in warehouse throughput while maintaining 95% inventory accuracy
- Led and mentored a team of 3 salaried managers, fostering professional growth and driving a 15% increase in team productivity. which contributed to the site finishing #1 or #2 in cost performance across a network of 32 sites.
- Leveraged strong communication skills to convey complex concepts clearly and convincingly during simulated events.
- Tracked production and quality control systems, identifying and addressing deficiencies, resulting in a 35% improvement in operational efficiency and a 25% reduction in defects over a 6-month period.
L5 Area Manager of Operations
Amazon
04.2023 - 10.2024
- Championed innovative solutions that increased operational efficiency while minimizing environmental impact. Program reduces waste and environmental by 45%, saving $350,000 for the site
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Implemented a new safety protocol that decreased workplace accidents by 40%, enhancing the overall safety and efficiency of the warehouse operations.
- Improved employee productivity through effective training programs and performance evaluations, and was able to train 8 new leaders in the course of 10 months.
- Streamlined transfer unit operations, reducing execution time to just two days weekly within two weeks, achieving 100% defect-free performance throughout 2024, and earning positive feedback from other partners.
L4 Area Manager of Operations
Amazon
05.2022 - 04.2023
- Direct overnight Operations
- Receive inbound loads, Stow, process, and put metrics to control flow shift
- I have changed Inbound back half team from worst to best on-site within 3 months
- Improved receive by 50% best on site
- (Before was worst on site by 42%.)
- Improved Stowing by 41%, best on site
- (Before was worst on site by 7%.)
- Improved TPH by 43%, best on site
- (Before was worst on site by 12%)
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Identified procedure or process changes required to improve performance and productivity
- Managed scheduling and task delegation for 32-member warehouse team
- Reduced defect of quality by 76% with staff supervision and using first-in, first-out method
- Created and enforced detailed organization processes to increase quality and service standards
- Reduced accident rate in IB by maintaining high level of safety awareness and identifying and resolving safety issues in timely manner
- Implemented new Inbound receiving and Stow standards of work ; increased productivity by 15%
Learning Coordinator
Amazon
07.2020 - 05.2022
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms
- Designed, implemented and managed successful training programs to meet department needs
- Tracked attendance and progress against goals for each participant
- Identified and solved internal problems related to employee turnover by revamping training approaches
- Operate as a training new hires daily assign ambassadors on their daily roles
- Train associates’ servers to make sure that the processing of customer orders are going smoothly
- Training new team members and leadership
- Trained over 150 associates for a week and trucking their productivity over four weeks and Entered information into computer databases
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Delivered feedback to decision-makers regarding employee performance and training needs
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
Assistant Manager
Doss High School
07.2018 - 11.2021
- Assisted in organizing transportation, snacks, drinks, and supplies for 25 away games
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods
- Directed ambitious practice sessions to boost athletic abilities and teamwork
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies
- Improved player behavior through modeling and disciplinary interventions
- Worked directly with teachers, players, and parents to set attainable academic targets
- Ensured all 20+ players-maintained averages of B or higher
Manager
Somali Youth Soccer in Louisville
02.2019 - 03.2021
- Lead and mentor 115 Players and increase their chances to get scholarship by 75% percent
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas
- Implemented exercise programs and training strategies, which bolstered individual and team performance
- Promoted stretching, mobility work and proper form to help athletes safely build strength through diverse training methods
- Coordinated with parents, boosters and other resources to meet team needs, including equipment and travel arrangements
- Boosted performance of individual athletes by devising strategic personal training programs
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning
- Developed and implemented team rules
- Raised percentage of annual wins-to-losses by 22% by drilling better zone plays and man-to-man plays
- Held special events to promote camaraderie among teammates, families and community members
Associate
Amazon
09.2016 - 07.2020
- Coached staff on daily performance and conducted evaluations to constructively address concerns
- Tracked and analyzed reports to determine needed improvements
- Generated reports of findings to help management with making key decisions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Creating customer base through communication, integrity, managing staff
Community Support Worker
IOM
05.2014 - 10.2015
- Selected functional and original equipment to achieve program and neurosurgical objectives by performing thorough research on all equipment
- Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
- Provided verbal summaries of non-English documents for immediate use
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Education
(Strategy Execution) (Supply Chain/Logistics) -
Harvard Business School Online
04-2023
Associate of Arts -
Jefferson Community And Technical College
01-2021
High School -
Doss High School
Louisville, KY08-2017
High School Diploma -
Unity Academy
Kenya03-2015
Skills
- Course management
- MS Office
- Computer skills
- Analytical skills
- Leadership
- Excellent work ethic
- Customer service
- Team Building
- Problem Solving
- Team work
- Effective leader
- Goals and Performance
- Operations
- Warehouse operations
- Logistics oversight
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Created Acid food that been used all the sites in Minnesota.
- Driven Area Manager with experience ensuring the ongoing improvement of customer service standards within the assigned territory.
- Reliable Area Manager successful at operating in high-volume, fast-paced environment.
- Skilled in leading teams to meet objectives on stringent timelines.
- Empowering leader with superior communication and collaboration abilities.
Timeline
L6 Stretch Role Operations
Amazon
10.2024 - Current
L5 Area Manager of Operations
Amazon
04.2023 - 10.2024
L4 Area Manager of Operations
Amazon
05.2022 - 04.2023
Learning Coordinator
Amazon
07.2020 - 05.2022
Manager
Somali Youth Soccer in Louisville
02.2019 - 03.2021
Assistant Manager
Doss High School
07.2018 - 11.2021
Associate
Amazon
09.2016 - 07.2020
Community Support Worker
IOM
05.2014 - 10.2015
(Strategy Execution) (Supply Chain/Logistics) -
Harvard Business School Online
Associate of Arts -
Jefferson Community And Technical College
High School -
Doss High School
High School Diploma -
Unity Academy
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