Mohamed Ismail Elmahalawy

• Coordinated logistics and managed dispatch schedules to optimize delivery routes.
• Monitored real-time transportation operations to ensure timely deliveries and customer satisfaction.
• Collaborated with drivers to resolve issues, enhancing communication and operational efficiency.
• Implemented process improvements that increased response times for urgent dispatch requests.

JOB DESCRIPTION

Scope

 Execute, Maintain and improve the systems and procedures of Flight Handling and Ramp activities.

 Overall supervision of all the Ramp activities, flight handling.

Organization

 Reports to RUHHF-Roo Senior Supervisor Unit – Flight Handling.

 Supervises and directs Service Representative, Chief Drivers, Apron

Coordinators, Drivers, Apron Drivers and Equipment Controllers in the Ramp area.

Duties and Responsibilities

 Plan, organize, establish and execute schedules, programs and procedures

to meet customer and in-house demands during normal and peak operations.

 Responsible for smooth and efficient handling of all flights during the duty hours.

 Review allocation sheet of Service representatives for necessary changes made on the F.I.C Schedule.

 Co-ordinate with Dispatch for any changes regarding meal service.

 Ensure Ramp Personnel observe the KKIA Safety, Security and Customs Rules.

 Ensure to assign and allocate flights to all Service Representatives.

 Brief incoming Supervisor with the latest development of flights and Ramp activities.

 To ensure that all forms used on ramp are filled by concerned ramp staff i.e.

meal temperature forms / ramp cars / DEK / giveaways inventories / etc.

 Investigate customer's complaints and ensure proper follow-up /corrective.

 Co-ordinates with Sales Department regarding updates related to (SAUDIA / Foreign Carriers) if any and ensure that the same is disseminated to the

staff for the smooth handling of all flights).

 Attends all Meetings and Briefings as per prescribed schedules and other Meetings called for calls for Meetings within the Section and other Sections / Departments, whenever necessary.

 Ensures that the Company's hygiene, quality and temperature control standards are strictly adhered to at all times; actively tries to improve the same whenever possible.

 Submit Daily Shift Report in due time.

• Handled flight operations for Saudi Airlines, Flynas, Flyadeal, and international carriers. Achieved high levels of customer satisfaction by optimizing service delivery. Streamlined processes to improve overall operational effectiveness.

• Led sales strategy development, enhancing revenue growth.
• Trained and mentored sales team, improving performance and professional development.
• Collaborated with marketing to create targetes, increasing customer engagement.

• For almost one year of experience working as an Accountant Receivable.
• Introduced and implemented an accounting system that works with Available A/R and A/P data to manage automated ledger balances.
• Demonstrated ability to ensure quality service is provided to all guest.

• Developed and implemented operational protocols to enhance guest care quality.
• Led cross-functional teams in improving healthcare delivery systems and processes.
• Analyzed performance metrics to drive efficiency and optimize resource allocation.
• Collaborated with staff to identify areas for process improvement and training needs.