Mohamed Kadi
Minneapolis,MN
Summary
- Proficient Senior Escalation Specialist with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with an adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Creative Problem Solving
- Verbal and Written Communication
- Customer Retention Strategies
- Upselling Products and Services
- Customer Data Confidentiality
- Customer Account Management
- Upbeat and Positive Personality
- Administrative and Office Support
- Document and Records Management
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Senior Escalation Specialist
Wells Fargo
Minneapolis, MN
12.2019 - Current
- Researched product and account information, terms, conditions, contracts and other legal documents
- Responded independently to the highest level escalated complaints
- Handled inbound/outbound calls with internal and external customers regarding Auto loan products and services that are the most high visibility, high risk and/or regulatory in nature
- Communicated with customers, executives, agencies, regulatory/governmental representatives, bankers and/or others to ensure resolution of escalated matters clearly documents identified risks and/or problems
- Created correspondence as needed, processes complex and/or corrective transactions online including monetary and non-monetary actions.
Banker
Wells Fargo Bank
Minneapolis, MN
07.2016 - 12.2019
- Processed new account transactions, assisting customers in their selection of accounts and financial services
- Evaluated client debts, obligations, and spending habits to identify sources of liability and areas of potential strength
- Met with new bank customers to explain all the services and features the bank has to offer
- Worked with and advised customers in opening accounts and performing transactions.
Education
Bachelor of Business Marketing and Education -
University of Minnesota-Minneapolis
12.2019
Skills
- Complaint Investigation
- Quality Control
- De-Escalation Techniques
- Product Recommendations
- Customer Account Management
- Complaint Resolution
- Product Sales
- Customer Data Confidentiality
- Customer Retention Strategies
- Customer Service Excellence
- Administrative and Office Support
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Timeline
Senior Escalation Specialist
Wells Fargo
12.2019 - Current
Banker
Wells Fargo Bank
07.2016 - 12.2019
Bachelor of Business Marketing and Education -
University of Minnesota-Minneapolis
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Nina PierceNina Pierce
Security Guard at Minnesota Vikings SecuritySecurity Guard at Minnesota Vikings Security