Summary
Overview
Work History
Education
Skills
Title
Timeline
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Mohamed Kamara

Providence,RI

Summary

Adept at software troubleshooting and fostering customer relations, my tenure at Kilpatrick IT Solutions honed my technical and interpersonal skills. I excelled in enhancing system efficiency and user satisfaction, demonstrating a commitment to excellence and teamwork. My background also includes diverse roles that strengthened my adaptability and problem-solving abilities, making me a versatile asset to any team.

Overview

2025
2025
years of professional experience

Work History

Level 1 Technician

Kilpatrick IT Solutions LLC
11.2022 - Current
  • Ensured data integrity through regular backups and restoration procedures, safeguarding valuable company information.
  • Mitigated risks associated with security breaches by maintaining up-to-date antivirus protection on all systems.
  • Participated in after-hours emergency support rotations as needed to ensure continuous service availability.
  • Enhanced customer satisfaction by providing timely technical support and troubleshooting assistance.
  • Collaborated with team members to resolve complex technical issues, ensuring smooth work operations.
  • Optimized workstation performance through installation of necessary hardware drivers and software updates.
  • Responded promptly to service requests from users, prioritizing tasks based on severity and impact.
  • Maintained accurate inventory records of IT equipment, facilitating better asset management decisions.
  • Facilitated seamless transitions during employee onboarding or offboarding through prompt setup or decommissioning of user accounts.
  • Supported network infrastructure by performing installations, configurations, and basic troubleshooting tasks.
  • Documented processes and procedures for efficient knowledge sharing among team members.
  • Improved system efficiency by performing routine maintenance and repairs on computer hardware and software.
  • Reduced equipment downtime with regular diagnostics, updates, and upgrades to both hardware and software components.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.

Classroom Paraeducator

Maxim Healthcare Services, Inc
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for individual students'' needs.
  • Developed effective behavior management strategies to address challenging behaviors and maintain a productive learning environment.
  • Implemented assessment tools to track student progress over time, adjusting instructional strategies as needed for improvement.
  • Assists the teacher with student instruction direct and/or indirect.
  • Assist the teacher in supervision of students involved in school activities.
  • Flexibility to perform duties across a variety of classrooms and school environments.
  • Participate in staff development programs required by the Building Principal and or Student Services Department.
  • Under the supervision of a certified teacher, and in accordance with student’s IEP, prepare for classroom instructional events and other educational or non-educational activities.
  • Provide positive and appropriate role models for students at all times and treat students with the respect.
  • Assist in toileting certain students with disabilities
  • Assist with self-help and independence skills
  • Promoted a positive classroom environment by establishing clear expectations and maintaining consistent routines.
  • Supported special needs students by implementing individualized education plans and collaborating with teachers for optimal learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • The supervision of students passing in the corridors and during fire drills and assemblies

Computer Repair Technician/Internship

A.S.220 Community Center
  • Addressed Repairs of Computers in the A.S.220 Classrooms
  • Assisted/Helped Youngsters with Computer Related Issues
  • Safely Lifted Heavy Equipment/Materials when Requested

Americorps State Member

Americorps
  • Expand student internship and job opportunities with local businesses and organizations
  • Organize workshops and programming for students and their families
  • Track student progress toward program goals and manage data information systems
  • Develop programming such as extra-curricular service projects, internship fairs, industry panels, etc
  • Work collaboratively with guidance staff, principals, teachers, and other stakeholders at partner schools to increase the awareness, preparation

Shell Cashier/Sales Associate

  • Cashiering
  • Cleaning
  • Stocking
  • Fronting and facing
  • Maintenance

Night Awake Assistant Counselor

Harmony Hill School
  • Night/Awake Assistant Counselors provide supervision of youth in the dormitory they are stationed during the shift
  • Communicate problems, etc
  • When necessary to the Night Awake Supervisor/Coordinator and/or to the Youth Care morning shift staff
  • Contact appropriate Supervisor/Coordinator/Nurse during emergencies/crisis
  • Follow all policies and procedures in regard to working with youth, ie reports, physical restraints, behavioral management techniques, etc
  • Attend any youth care meetings as requested
  • Attend all trainings as needed
  • Follow all established emergency procedures as documented in policy and procedure
  • Record forms such as the Evening Memos and Sleep Logs which staff must complete after doing each bed check
  • Record form for Med Cart Keys
  • Light cleaning/pick up details as necessary
  • Complete all necessary routine paperwork as required
  • Closely monitor those youth on close watch
  • Maintain a therapeutic environment by: supervising youth, ensuring and promoting a safe and positive environment effectively caring for, supervising, counseling, and managing crises and emergencies

Team Member

Planet Fitness
  • CUSTOMER RELATIONS: Welcome and greet members, assist with check-in, and informational/account inquiries
  • CUSTOMER ONBOARDING: Helps new members learn the facility and equipment/amenities
  • TEAMWORK CONTRIBUTIONS: Productively contributes to our customer and company needs by demonstrating a willingness to take on additional responsibilities and solve problems
  • TECHNOLOGICAL APTITUDE: Operate IPAD/Tablet, Microsoft Office, point of sale system, and the member management system
  • Understand and demonstrate proficiency with company app
  • CLEANLINESS: Look over club appearance, maintain club hygiene and equipment cleanliness standards, participate in inventory initiatives, and restocking of products or retail offerings
  • TOURING: Show potential members through the location and while proficiently sharing information about our culture, mission, fitness training, equipment, and amenities offerings

Demo Event Specialist

BJ's wholesale club
  • Possesses the aptitude and ability to gain adequate knowledge of the products represented
  • Has desire and ability to proactively intercept, engage, interact, and sell product to the consumer in a positive manner
  • Can effectively communicate the features and benefits of the product
  • Ability to prepare and serve food samples using small appliances such as microwaves, fryers, skillets, coffee makers and knives
  • Can maintain a clean, sterile and safe work station using cleaning chemicals

Education

Computer Repair Technician -

Community College of Rhode Island
Warwick, Rhode Island
01.2020

High school diploma -

E3 Academy
Providence, Rhode Island
01.2014

Skills

  • Software Troubleshooting
  • Customer Relations
  • Help Desk
  • Heavy Equipment
  • Onboarding
  • Team Player
  • Microsoft Office
  • Application support
  • Friendly and Patient
  • Highly Professional
  • Microsoft Windows
  • Ticket management
  • Operating System Knowledge
  • Software Installation
  • Hardware Installation
  • Problem diagnosis
  • Printer Support
  • Helpdesk support
  • Device setup
  • Remote assistance

Title

Computer Repair Technician

Timeline

Level 1 Technician

Kilpatrick IT Solutions LLC
11.2022 - Current

High school diploma -

E3 Academy

Classroom Paraeducator

Maxim Healthcare Services, Inc

Computer Repair Technician/Internship

A.S.220 Community Center

Americorps State Member

Americorps

Shell Cashier/Sales Associate

Night Awake Assistant Counselor

Harmony Hill School

Team Member

Planet Fitness

Demo Event Specialist

BJ's wholesale club

Computer Repair Technician -

Community College of Rhode Island

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Mohamed Kamara