MOHAMED KANTE
Brooklyn,NY
Summary
Highly motivated customer service and operations professional with 8+ years of experience in retail management, security operations, and team leadership. Proven ability to lead teams, resolve complex issues, maintain safety standards, and deliver excellent customer experiences in fast-paced environments. Goal-driven, reliable, and recognized for strong work ethic, professionalism, and leadership under pressure.
Overview
8
8
years of professional experience
Work History
Unarmed Security Guard / Security Team Lead
Majesty Security Service
Brooklyn, NY
07.2024 - Current
- Lead and supervise a team of security officers ensuring compliance with safety protocols
- Monitor premises, CCTV systems, and access control
- Train new security personnel on procedures and emergency response
- Coordinate incident response and prepare detailed reports
- Manage scheduling and daily security operations
Store Manager
Keita West African Market
Brooklyn, NY
05.2019 - 10.2023
- Managed daily store operations, staff supervision, and customer service standards
- Built strong team morale through leadership and training
- Resolved customer complaints and improved satisfaction
- Developed store branding, signage, and online marketing materials
- Ensured compliance with safety and operational policies
Security Officer
Camba Security
Brooklyn, NY
12.2018 - 09.2019
- Conducted patrols and monitored surveillance systems
- Responded to emergencies and coordinated with authorities
- Maintained incident logs and security documentation
Customer Service Associate
Walgreens
Brooklyn, NY
10.2017 - 11.2018
- Delivered high-quality customer service in a fast-paced retail environment
- Assisted customers with product selection and concerns
- Supported store performance and service standards
Education
High School Diploma - General Studies
High School for Civil Rights
06.2014
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Security Operations & Safety Compliance
- Retail & Store Operations
- Incident Reporting & Documentation
- Cash Handling & POS Systems
- Communication & Problem Solving
- Time Management & Reliability
Timeline
Unarmed Security Guard / Security Team Lead
Majesty Security Service
07.2024 - Current
Store Manager
Keita West African Market
05.2019 - 10.2023
Security Officer
Camba Security
12.2018 - 09.2019
Customer Service Associate
Walgreens
10.2017 - 11.2018
High School Diploma - General Studies
High School for Civil Rights