MOHAMED KHAMIS

• Conduct in-home consultations to assess customer needs and design personalized smart home and security solutions
• Recommend and sell security systems, cameras, and IoT devices aligned with customer goals and property layout
• Install, configure, and activate smart home equipment, ensuring seamless integration with existing systems
• Educate customers on system functionality, mobile app usage, and security features to maximize adoption and satisfaction
• Troubleshoot technical issues and provide real-time solutions to ensure system performance and reliability
• Deliver end-to-end onboarding, creating a smooth and confident customer experience from setup to daily use
• Build long-term customer relationships through proactive support and follow-up service
• Generate $8,500+ in weekly upsell revenue by identifying and executing value-driven product recommendations
• Maintain 100% customer satisfaction, consistently delivering high-quality service and support
• Complete 10+ installations per week while meeting performance and efficiency standards

Lead fiber optic and telecommunications equipment installations, delivering optimal connectivity and enhancing customer satisfaction across residential sites.

• Minimize downtime by promptly troubleshooting issues post-installation, ensuring seamless system operation and strict adherence to safety standards.
• Configure and test electrical distribution systems, including transformers, circuit breakers, service drops, and underground conduits; ensure proper voltage and safe connections.
• Apply in-depth knowledge of electrical systems (50-120V WYE/Delta, single- and three-phase) to identify, repair, and analyze faults using advanced testing equipment and blueprints.
• Operate as a Journeyman Lineman when needed—installing and maintaining overhead and underground lines, replacing damaged poles, stringing cable, and applying grounding and insulation techniques.
• Perform emergency response duties by opening switches, attaching grounding devices, and removing electrical hazards from downed lines.
• Install and connect watt-hour meters and smart home devices while educating customers on key product features and system functionality.
• Conduct safety inspections and assess worksites to determine the most efficient, hazard-free methods to execute tasks.
• Utilize communication tools (Slack, Zoom Atlas) to coordinate with logistics and dispatch teams for materials delivery and support.
• Supervise and mentor team members, enforcing adherence to safety protocols and quality standards in all phases of work and meeting numbers
• Maintain a high call-out response rate, working flexible shifts and overtime when needed to ensure uninterrupted service and public safety.
• Possess and maintain a valid Commercial Driver's License (CDL); operate company vehicle under mutual agreement for at-home dispatch operations.

Core Competencies:
Safety & Stress Tolerance | Electrical Systems | Field Leadership | High-Pressure Troubleshooting | Customer Satisfaction | Remote Coordination | Underground & Overhead Line Work | Effective Communication.

• Leveraged data analysis to identify theft patterns, reducing shrinkage by 10% through proactive measures.
• Responded swiftly to emergencies, ensuring 100% compliance with safety protocols for customers and employees.
• Trained 10+ new employees on loss prevention protocols, fostering accountability and reducing incidents by 20%.
• Utilized remote monitoring tools to review inventory and address discrepancies, improving inventory accuracy by 15%.
• Implemented advanced surveillance techniques and coordinated with store teams to enhance security measures, resulting in substantial reduction in inventory shrinkage.

• Enhanced team efficiency by 15% through performance management initiatives.
• Streamlined inventory management, reducing waste by 10% and ensuring optimal stock levels.
• Resolved 95% of customer issues within 24 hours, maintaining high satisfaction levels.
• Optimized shipment procedures using remote tracking tools, ensuring 100% compliance with safety protocols.

• Developed training programs for 20+ new hires, improving onboarding efficiency by 25%.
• Ensured 100% adherence to company policies, regulations, and safety standards.
• Led performance evaluations for 15+ team members, providing constructive feedback and improving team productivity by 20%.
• Optimized resource management through remote collaboration tools (Trello, Asana), enhancing productivity by 15%.

• Surpassed sales targets by 25% through strategic goal implementation and data-driven adjustments.
• Conducted sales data analysis to identify trends, resulting in a 15% increase in revenue.
• Negotiated advantageous contracts, achieving cost reductions of 10%.
• Directed remote marketing campaigns, increasing brand visibility by 30% and generating 50+ new leads.