Mohamed Kheir
Carteret,NJ
Summary
Dedicated Process Assistant at Amazon and part-time Web Technician at Rutgers University, with a solid foundation in Computer Science. Skilled in managing teams, resolving technical issues, and developing software solutions. Proficient in multiple programming languages and tools, and currently pursuing certifications in IT and cybersecurity. Adept at leading projects, such as a stock market analyzer website, and analyzing complex datasets using Python and related libraries. Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans, and implements prioritized projects for organizational transformation. Advanced proficiency in software development and demonstrated skill in managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Web Technician (Part-Time)
Rutgers University
2024.09 - Current
- Modified and optimized 120+ websites, improving load times by 20% on average through efficient use of HTML, Joomla, CSS, JavaScript, PHP, and MySQL.
- Diagnosed and resolved 50+ technical issues per month using web debugging tools, resulting in a 30% reduction in user-reported errors.
- Collaborated with a team of 5+ developers to ensure seamless integration of back-end functionality with front-end design, resulting in an enhanced user experience for 15,000+ monthly visitors.
- Improved database efficiency for websites by implementing optimized MySQL queries, reducing database query time by 15%.
- Conducted regular performance audits on all websites, identifying areas for improvement and implementing changes that led to a 25% overall improvement in website responsiveness.
Process Assistant
Amazon
2023.05 - Current
- Supported daily management of department duties, including labor allocation for a team of 25+ associates, leading daily stand-up meetings, and assigning tasks to ensure optimal productivity.
- Provided policy follow-up and attendance tracking for 100+ employees, ensuring 100% compliance with company policies without the need for disciplinary action.
- Tracked and reported ATS/labor hours, ensuring accurate reporting of over 1,500 labor hours per week, and provided vacation coverage for Area Managers.
- Trained 30+ associates, verified SOP compliance, and acted as a resource for floor operations, achieving a 15% increase in efficiency through consistent SOP adherence.
- Led safety initiatives, coached associates on safe work practices, and promptly reported all job injuries to Area Managers, contributing to a 20% reduction in safety incidents over six months.
- Assisted in keeping work areas clean and organized, identifying safety hazards, and maintaining workflow alignment with daily production goals, achieving a 98% performance rate across multiple shifts.
- Resolved technical issues, including repairing 10+ printers per month, and troubleshooting equipment problems, minimizing downtime by 25%.
- Developed and modified JavaScript code to meet evolving business requirements, resulting in a 30% improvement in operational efficiency for specific processes.
Education
Bachelor of Science - Computer Science
Rutgers University
New Brunswick, NJ06.2026
Associate of Science - Computer Science
Middlesex College
Edison, NJ05.2024
Skills
- Technical Skills
- Anaconda, NumPy, Pandas, Matplotlib
- HTML, CSS, JavaScript, Node.js
- Angular, React, C++, Java
- Python, MySQL, Oracle
- Management & Operations
- Safety Management, Workflow Management, Assignment Delegation
- Management Support, Attendance Tracking, Performance Monitoring
- Process Documentation, Process Improvement, Supplier Relations
- Inventory Management, Process Analysis, Workflow Planning
- Soft Skills
- Multitasking & Time Management, Clear Communication, Presentations
- Critical Thinking, Fast Learner, Customer & Client Relations
- Research & Analytical Skills, Employee Communications
- Microsoft Office, Word Processing, Excel Spreadsheets
Certification
- IBM IT Support Specialization, Jan 2024
- Google IT Support Professional Certificate, Dec 2022
- Udacity Data Analysis Professional Nanodegree, Jan 2022
- CompTIA A+, Sept 22, 2024
- Network+, Oct 22, 2024
- Security+, Dec 15, 2024
- AWS Cloud Practitioner, Jan 15, 2025
- IBM Full Stack Software Developer Professional Certificate, Mar 3, 2025
Projects
Bike Share Data Analysis (Python Project), Explored bike share data from three major U.S. cities (Chicago, New York City, Washington) using Python., Python Investigate a Dataset (Python Project), Analyzed a dataset and communicated findings using Python libraries (NumPy, pandas, Matplotlib)., Python Stock Market Analyzer Website (Team Project), Leading a team of five developers to create a stock market analysis website., React, Node.js, MySQL, March 2025
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Web Technician (Part-Time)
Rutgers University
2024.09 - Current
Process Assistant
Amazon
2023.05 - Current
Bachelor of Science - Computer Science
Rutgers University
Associate of Science - Computer Science
Middlesex College
- IBM IT Support Specialization, Jan 2024
- Google IT Support Professional Certificate, Dec 2022
- Udacity Data Analysis Professional Nanodegree, Jan 2022
- CompTIA A+, Sept 22, 2024
- Network+, Oct 22, 2024
- Security+, Dec 15, 2024
- AWS Cloud Practitioner, Jan 15, 2025
- IBM Full Stack Software Developer Professional Certificate, Mar 3, 2025
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