Mondaycom
Mohamed Maaiez
Dubai
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Events and Customer Service Manager
Aiwa Box Llc
Dubai, Dubai
11.2022 - Current
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
Receptionist Supervisor
Paradise Palace Ressort
Hammamet , Tunis
04.2020 - 07.2022
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Cabin Crew Member
Air Atlanta
Jeddah , KSA
01.2018 - 03.2020
- Oversaw maintenance of all required equipment and sent it out for required services.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Customer Service Supervisor
Odv+
Tunis
01.2017 - 01.2018
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
IATA Certificate - Cabin Crew Training Safety And Security
International Aviation School
Tunis 01.2017 - 09.2017
High School Diploma - Managerial Economics
Menzah 6 High SchooL
Tunis 01.2011 - 07.2015
First Year University - Management Information Systems
Higher University of Commerce
Mannouba 01.2016 - 07.2016
Skills
Personnel training and development
Inter-department collaboration
Customer Relationship Management Software (CRM)
Budgeting and reporting
Effective problem solver
Customer Relations
Complaint resolution
Exceptional interpersonal communication
Sales proficiency
Exceptional telephone etiquette
Retail platforms
Excellent time management skills
Team Building
Customer-focused
CRM
Skilled trainer
Supervisory expertise
Quality control
Data collection and reporting
Flexible and Adaptable
Teamwork and Collaboration
Problem-solving skills
Accomplishments
- Drove record-high sales that elevated the store's ranking in the company from #7 to #1 position in more than a platform
- Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
- Received a commendation from the supervisor for aiding a special needs traveler with effective luggage re-packing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
CRM
Paymentlink
Timeline
Events and Customer Service Manager
Aiwa Box Llc
11.2022 - Current
Receptionist Supervisor
Paradise Palace Ressort
04.2020 - 07.2022
Cabin Crew Member
Air Atlanta
01.2018 - 03.2020
Customer Service Supervisor
Odv+
01.2017 - 01.2018
IATA Certificate - Cabin Crew Training Safety And Security
International Aviation School
01.2017 - 09.2017
First Year University - Management Information Systems
Higher University of Commerce
01.2016 - 07.2016
High School Diploma - Managerial Economics
Menzah 6 High SchooL
01.2011 - 07.2015