Mohamed Maaiez

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level . Ready to help team achieve company goals.

• Drove record-high sales that elevated the store's ranking in the company from #7 to #1 position in more than a platform
• Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities.
• Received a commendation from the supervisor for aiding a special needs traveler with effective luggage re-packing.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.