Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Mohamed Mahmoud

Germantown,MD

Summary

Professional with experience in hospitality management and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, scheduling, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.

Overview

15
15
years of professional experience

Work History

Front Desk Supervisor

Comfort Inn & Suites
12.2022 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.

Sales Officer For Ticketing and Reservation

Egyptair Airlines Co. Operations Building
11.2011 - 12.2022
  • Enhanced customer satisfaction with timely follow-ups and personalized service.
  • Responded to customer needs by answering questions and providing detailed information about their flights.
  • Boosted sales performance by identifying and targeting high-potential leads.
  • Cultivated strong relationships, establishing trust and loyalty among clients.

Counter Clerk

Al Ansari Exchange
03.2015 - 03.2017
  • Developed rapport with clientele through friendly interactions and personalized service experiences.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Demonstrated excellent communication skills while interacting with diverse customers on a daily basis.
  • Processed cash, check and credit card payments.

Export Coordinator

MOBIS
09.2010 - 10.2011
  • Achieved faster response times to client inquiries by streamlining internal communication channels within the organization.
  • Corrected billings and issued debit and credit memos for customers to reconcile accounting.
  • Initiated and maintained customer master profiles to correct information and offer consistent service.
  • Established a strong rapport with customs officers and government agencies, fostering positive relationships that facilitated smooth export transactions.

Education

Associate of Arts - Business Administration

The Community College of Baltimore County
Essex
05-2025

Bachelor of Science - Accounting

Alexandria University
Alexandria, Egypt
06-2010

Skills

  • Time management
  • Guest relations
  • Reservations management
  • Problem-solving skills
  • Customer service management
  • Word processing
  • Training and mentoring
  • VIP guest relations

Languages

Arabic
Native or Bilingual
English
Full Professional

Interests

  • Adventure Travel
  • Road Trips
  • Watching Movies and TV Shows
  • Martial Arts
  • Swimming

Timeline

Front Desk Supervisor

Comfort Inn & Suites
12.2022 - Current

Counter Clerk

Al Ansari Exchange
03.2015 - 03.2017

Sales Officer For Ticketing and Reservation

Egyptair Airlines Co. Operations Building
11.2011 - 12.2022

Export Coordinator

MOBIS
09.2010 - 10.2011

Associate of Arts - Business Administration

The Community College of Baltimore County

Bachelor of Science - Accounting

Alexandria University

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Mohamed Mahmoud