MOHAMED MANSARAY
Herndon,VA
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Sterling, VA
08.2022 - Current
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Adhered to post orders while maintaining a visible presence around the property.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Confirmed visitor identification prior to granting entry into the building.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Identified suspicious activity to determine appropriate response.
- Maintained accurate logs of all security related activities.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked for safety hazards and took corrective action when necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Assisted with crowd control during large events held at the facility.
- Searched bags manually to identify prohibited items and contraband.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
Cashier
Chick-fil-A
Dulles, VA
01.2019 - 06.2021
- Trained new staff members on proper customer service techniques and policies.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Inspected luggage for prohibited items prior to loading onto aircrafts.
- Greeted passengers and provided boarding instructions.
- Monitored customer order process and addressed customer issues.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Helped with purchases and signed customers up for rewards program.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Built and maintained productive relationships with employees.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Worked closely with front-end staff to assist customers.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed key customer relationships to increase sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
Wheelchair Agent
Abm Industries Inc De
Dulles, VA
01.2018 - 03.2019
- Transported individuals requesting wheelchair service to and from desired locations.
- Transported baggage and coordinated transit between assigned terminals or platforms.
- Responded to emergencies, providing first aid and CPR with speed and skill.
- Helped customers enter airplane, locate seat and stow luggage.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Aided customers with TSA checkpoint screenings.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Resolved customer complaints regarding product performance or service issues in a timely manner.
- Keyed passenger information into ticketing reservation system to process boarding passes.
- Demonstrated safety procedures to passengers and answered questions about equipment use.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Utilized PA system to announce departures and changes to landings.
- Improved passenger comfort with special items, food distribution and proactive actions.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Determined and adjusted seating arrangements to address behavioral or safety concerns.
- Operated computerized system to handle ticketing and check-ins.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Communicated with gate agents to coordinate assistance boarding.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Assisted customers with baggage claims.
- Greeted passengers and provided boarding instructions.
- Assessed passenger's needs and abilities to deploy correct mobility equipment.
Education
High School Diploma -
Mountain View High School
Centreville, VA08-2021
Skills
- Identification Verification
- Emergency Management
- CCTV Surveillance
- CCTV Monitoring
- Document Management
- Access Control
- Security Screenings
- Relationship Building and Management
- First Aid and CPR Certified
- Safety and security
- Relationship building and management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Officer
Allied Universal Security Services
08.2022 - Current
Cashier
Chick-fil-A
01.2019 - 06.2021
Wheelchair Agent
Abm Industries Inc De
01.2018 - 03.2019
High School Diploma -
Mountain View High School
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