Mohamed Moawad
Amazon
Paterson,NJ
3
years of professional experience
Dynamic recent graduate with a Bachelor of Science in Information Technology from William Paterson University (GPA: 3.488) and over three years of hands-on operations experience in Amazon fulfillment centers. Proven track record in enhancing safety, quality, and productivity outcomes while effectively supporting associates and resolving operational challenges. Expertise as a Process Guide, Learning Ambassador, and Amazon Floor Monitor has fostered a collaborative work environment and facilitated impactful training initiatives. Eager to leverage operational acumen, leadership skills, and technical knowledge in an Area Manager role to drive team development and achieve organizational goals.
Work History
Amazon Warehouse
3 Years 4 Months- Built 3+ years of cross-functional fulfillment center experience across Outbound, Inbound, and Dispatch, developing a working knowledge of how departments align to meet site and customer goals.
- Served as a Process Guide (PG) supporting Outbound operations on BHN and BHD, providing direction and operational support to associates during daily shifts.
- Served as a Learning Ambassador, training associates on standard work and process expectations.
- Worked as an Amazon Floor Monitor (AFM), maintaining floor safety awareness and responding to associate needs and operational conditions.
- Identified and resolved workflow issues to keep associates on standard work while sustaining safety and quality standards.
- Developed hands-on proficiency in Pick (Automated Retrieval / Virtual Navigation Assistant), Rebin, Pack, Problem Solve, Virtual Navigation Assistant (VNA), Item on Location (IOL), Stow, Count, Decant, Forklift, Induct, Stage, and Pick to Puffer.
- Communicated effectively with associates across experience levels to build a productive and accountable work environment.
- Took ownership of assigned responsibilities and consistently identified opportunities to support team performance.
- Outbound Experience
- Pick (Automated Retrieval / Virtual Navigation Assistant) | Pick to Tote | Pick to Rebin | Pack | Outbound Problem Solve | Collection / Processing / Shipping App Operations | Item on Location (IOL) Outbound | VNA Driver / Slammer | Rainbow | IRD | Receiving, Counting, Processing, and Transfer (RCPT) Management and Clearing | Outbound Productivity and Process
- Inbound Experience
- Count (Simple Bin / Simple Record / Cycle Count) | Count (Automated Retrieval / VNA) | Stow (Floor / VNA) | Inbound Problem Solve | Sideline / Move Items / Edit Items | IOL | CDC | ISS | Decant | VNA Problem Solve | Forklift
- Dispatch | Induct | Stage | Problem Solve | Pick to Puffer | Amazon Floor Monitor (AFM) | Process Guide (PG) | Learning Ambassador
- Leadership Qualifications
- People: Communicated directly with associates, shared process knowledge, and supported team performance on the floor.
- Ownership: Took responsibility for assigned work, identified problems, and drove solutions rather than waiting for issues to escalate.
- Learn and Be Curious: Learned new processes, systems, and departments quickly and applied that knowledge across multiple fulfillment center areas.
- Dive Deep: Applied process-level understanding to diagnose operational problems and support corrective action.
- Deliver Results: Focused on helping teams meet safety, quality, productivity, and operational goals each shift.
- Earn Trust: Built positive working relationships through clear communication, reliability, and consistent follow-through.
- Highest Standards: Maintained strong adherence to safety procedures, quality standards, and standard work expectations.
- Technical Skills
- Microsoft Excel | Microsoft Word | Computer Literacy | Information Technology | Data & Information Management | Problem Solving | Knowledge Management
Education
BS - information technology
GPA: 3,488
Skills
Effective communication
Problem-solving
Customer service
Critical thinking
ownership
Microsoft (excel
word
PowerPoint)
planning
Timeline
Amazon Warehouse
Amazon
06.2023 - CurrentRead More
William Paterson University
BS from information technology
Read More