Mohamed Mohamed
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Plaza Team Leader
DFW International Airport
08.2020 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led team of 7+members while providing exceptional customer service.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Optimized customer support by establishing collaborative service environment.
- Led team of 20+ members while providing exceptional customer service.20
Entrance Lead
DFW International Airport
09.2011 - 08.2020
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Participated in cross-functional team-building activities.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
Tool Booth Cashier
DFW International Airport
08.2008 - 12.2010
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Performed check cashing for customers based on company policies.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Verified individual amounts of loose coin and bundled paper money.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Sales Associate
Buckaroo Duty Free
06.2006 - 08.2008
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Maintained records related to sales, returns and inventory availability.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
D.M.L.T - Microbiology
Bombay University
India 05.1998
Intercalated Bachelor Of Science - Bachelor of Science
Pune University
India07.1994
Skills
- Giving Constructive Feedback
- Overseeing Daily Activities
- Collaborative Environments
- Staff Training
- Cash Register Operations
- Verbal and Written Communication
- Teamwork and Collaboration
Timeline
Plaza Team Leader
DFW International Airport
08.2020 - Current
Entrance Lead
DFW International Airport
09.2011 - 08.2020
Tool Booth Cashier
DFW International Airport
08.2008 - 12.2010
Sales Associate
Buckaroo Duty Free
06.2006 - 08.2008
D.M.L.T - Microbiology
Bombay University
Intercalated Bachelor Of Science - Bachelor of Science
Pune University