Mohamed Mohamed
Tigard,OR
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Jacksons
Tigard, OR
05.2019 - Current
- Making store book.
- Doing store order.
- Doing coast counting.
- Help with making a schedule.
- Make payroll when manager is on vacation.
- Make timesheet on the weekend.
- Guide workers to their duty.
- Training new hire.
- Order and delivered money for safe.
- Help with stocking and in register, and pump gas when needed.
- Make cigarettes audit every week.
- Make a weekly tracker and send it to the DM.
- Make sure all customers are happy and come back again.
- Fix any problem or complaint.
- Make sure to increase our sales.
Customer Service Representative
Jacksons
Beaverton, OR
05.2019 - Current
- Stock cooler.
- Help assistant, manager doing store book.
- Work as a cashier and make sure every customer is satisfied.
- Pump gas as needed.
- Clean the store and help organize the store.
- Help doing a cigarette audit.
- Training new hiring.
Head Cashier
Home Depot
Tigard, OR
01.2016 - 07.2018
- Reviewed financial reports on a weekly basis to ensure accuracy of store operations and compliance with company guidelines.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted other departments when needed by providing additional support during busy periods.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Participated in annual inventory audits to verify stock counts against physical inventories.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Maintained records of daily transactions including sales receipts, cash received, discounts issued.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Cashier
Walmart
Tigard, OR
03.2014 - 02.2016
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
Cashier
76 Gas Station
Tigard, OR
12.2013 - 01.2014
- Balanced daily transactions on a computerized point-of-sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
Education
Bachelor of Science - History
Education College Egypt
Egypt07-1988
Skills
- Store Organization
- Customer Relations
- Records Management
- Department Oversight
- Operations Oversight
- Stock management
Timeline
Assistant Store Manager
Jacksons
05.2019 - Current
Customer Service Representative
Jacksons
05.2019 - Current
Head Cashier
Home Depot
01.2016 - 07.2018
Cashier
Walmart
03.2014 - 02.2016
Cashier
76 Gas Station
12.2013 - 01.2014
Bachelor of Science - History
Education College Egypt