Summary
Overview
Work History
Education
Skills
Certification
English,Spanish,French,Arabic
Languages
Timeline
GeneralManager

Mohamed Mohamed

Frederick

Summary

Dynamic General Manager with a proven track record at Super8 Hotel, excelling in operations management and team leadership. Enhanced guest satisfaction through strategic training programs and effective problem resolution. Drove revenue growth by implementing innovative marketing strategies, fostering strong customer relations, and optimizing resource allocation for sustained profitability.

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Super8 Hotel
06.2023 - Current
  • Oversaw daily hotel operations ensuring exceptional guest experiences and high satisfaction ratings.
  • Implemented staff training programs to enhance service quality and operational efficiency.
  • Managed budgeting processes, optimizing resource allocation and controlling costs effectively.
  • Developed strategic marketing initiatives to increase occupancy rates and revenue generation.
  • Ensured compliance with health and safety regulations, maintaining a safe environment for guests and staff.
  • Fostered strong relationships with local businesses to create partnerships that enhanced community engagement.
  • Analyzed performance metrics to identify areas for improvement and streamline operational workflows.
  • Led a team of department managers, promoting collaboration and accountability across all hotel functions.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

General Manager

Comfort Inn & Suite Aberdeen Near APG
04.2021 - 06.2023
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.

Assistant General Manager

Super 8 Hotel
04.2017 - 04.2022
  • Coordinated daily operations to enhance team efficiency and service quality.
  • Implemented training programs for staff development and performance improvement.
  • Managed inventory control processes, ensuring accuracy and timely replenishment.
  • Developed and maintained operational procedures to streamline workflows.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Education

Commerce Degree -

Faculty of Commerce
Alexandria Egypt
07-1997

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations

Certification

Choice General manager certificate

Wyndham General Manager Certificate

English,Spanish,French,Arabic

I speak 4 language , English , Spanish, French ,Arabic

Languages

English
Full Professional

Timeline

General Manager

Super8 Hotel
06.2023 - Current

General Manager

Comfort Inn & Suite Aberdeen Near APG
04.2021 - 06.2023

Assistant General Manager

Super 8 Hotel
04.2017 - 04.2022

Commerce Degree -

Faculty of Commerce

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