Mohamed Mohamed

• Managed daily operations of a hospital practice, ensuring seamless coordination between radiologists, hospital administrators, technologists, and clinical staff.
• Served as primary liaison between hospitals and the teleradiology group, coordinating coverage schedules, credentialing, onboarding.
• Oversaw radiologist scheduling around the clock, ensuring 24/7 coverage for emergency, inpatient, and outpatient imaging studies.
• Coordinated workflow integration between hospital RIS/PACS systems and teleradiology platforms to optimize turnaround times and reporting accuracy.
• Monitored study volumes, turnaround times, and quality metrics, preparing performance reports for hospital leadership.
• Ensured compliance with hospital policies, Joint Commission standards, HIPAA regulations, and state licensing requirements for radiologists.
• Collaborated with hospital IT, radiology departments, and vendors to resolve technical issues related to image transmission, dictation, and reporting systems.
• Implemented process improvements to streamline case assignment, reduce delays, and improve radiologist efficiency and hospital satisfaction.
• Handled hospital escalations and urgent case coordination, ensuring rapid communication between radiologists and clinical teams.
• Trained and supervised coordinators and administrative staff, establishing standardized workflows and performance expectations.
• Acted as the first point of contact for hospital radiology departments regarding coverage, case status, and technical issues.
• Assisted with onboarding new hospital sites, including workflow testing, protocol setup, and staff education.
• Recognized by management for providing exceptional customer service.
• Exceeded customer satisfaction by finding creative solutions to problems.

Emergency Room Manager

Hospital Operations & Clinical Coordination

• Directed day-to-day operations of a high-volume Emergency Department, ensuring safe, efficient patient flow and compliance with hospital policies and regulatory standards.
• Managed interdisciplinary teams including physicians, nurses, technicians, and support staff to deliver timely, high-quality emergency care.
• Oversaw staffing schedules, productivity, and coverage to maintain appropriate nurse-to-patient ratios and 24/7 department.
• Coordinated patient throughput from triage to discharge or admission, reducing wait times and length of stay.
• Collaborated with hospital leadership, inpatient units, radiology, lab, and ancillary services to optimize care coordination and communication.
• Implemented performance improvement initiatives focused on door-to-provider time, LWBS (Left Without Being Seen), patient satisfaction, and quality outcomes.
• Monitored departmental KPIs, patient volumes, metrics prepared operational and quality reports for leadership.
• Ensured compliance with EMTALA, Joint Commission standards, CMS regulations, and hospital policies.
• Managed department budgets, while maintaining clinical quality.
• Served as the escalation point for patient complaints, safety concerns, and high-risk clinical or operational situations.
• Coordinated daily ER workflows, bed assignments, and patient movement to support efficient throughput.
• Supported quality initiatives, audits, and compliance documentation.
• Conducted regular staff meetings to address concerns and improve communication.
• Evaluated patient feedback to identify areas for service enhancement in the ER.
• Performed periodic audits of medical charts ensuring compliance with regulatory agencies such as The Joint Commission.
• Assisted with recruiting efforts by interviewing prospective candidates for open positions within the department.
• Responded promptly to any complaints from patients or their families regarding ER services.