Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed Mohamoud

Minneapolis,MN

Summary

Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques. Ready to use and develop leadership and analytical skills in any role.

Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.

Overview

6
6
years of professional experience

Work History

Clothing Brand Owner

Maalmo
05.2023 - Current
  • Established strong relationships with suppliers, negotiating favorable terms and pricing.
  • Increased brand awareness by implementing effective marketing strategies and social media campaigns.
  • Continuously evaluated company performance against financial goals while adjusting strategies as needed for success.
  • Invested in employee development through training programs to encourage skill-building and job satisfaction.
  • Secured partnerships with key retailers, increasing points of sale and revenue potential.
  • Implemented efficient production processes to minimize waste and maximize output quality.
  • Managed a successful e-commerce platform, ensuring seamless order fulfillment and timely delivery experiences for customers.
  • Sourced sustainable materials to produce eco-friendly products, promoting environmental consciousness within the brand.
  • Organized and delivered training sessions for new product content and technological advancements.
  • Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Developed an attractive product line that catered to the target market''s preferences and trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Content Creator

Instagram
04.2020 - Current
  • Applied current editing and photography tools to tell great stories.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Strengthened content through proofreading and editing.
  • Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
  • Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
  • Enhanced reader engagement with well-researched blog posts, incorporating SEO best practices to improve search rankings.
  • Elevated brand visibility across social media platforms by consistently creating and sharing engaging content tailored to target audience interests.
  • Analyzed performance data to refine content strategy, leading to improved engagement metrics across all channels.
  • Organized and hosted live Q&A sessions, directly addressing audience queries and building stronger connection with community.
  • Conducted market research to identify emerging trends, enabling development of timely and relevant content that resonated with audience.
  • Produced series of video tutorials, simplifying complex topics, which significantly increased subscriber count and viewer retention.
  • Streamlined content production workflow with project management tools, improving team efficiency and reducing time to market for new content pieces.

Sales Supervisor

Asal Stores
01.2022 - 02.2023
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
  • Optimized sales routes and territories for maximum efficiency and coverage, using detailed analytics and mapping tools.
  • Developed and enforced policies and procedures for compliance with company policies.
  • Elevated customer service standards by establishing comprehensive feedback system to promptly address and resolve customer issues.
  • Fostered collaborative team environment, encouraging open communication and sharing of best practices among sales representatives.

Travel Agency Manager

Voyante Travel Tourism
02.2021 - 12.2021
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.
  • Improved employee retention rate by fostering a positive work environment built on collaboration, support, and professional development opportunities.
  • Implemented innovative marketing strategies that effectively promoted the agency''s services and attracted new clients.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Customer Service Lead

JW Marriott
03.2019 - 01.2021
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Associate of Arts - Business

Marmara University
Turkey
07-2021

Skills

  • Brand development strategy
  • Pattern making
  • Fashion illustration
  • Garment construction
  • Sales team training
  • Motivational skills
  • Sales expertise
  • Customer relations
  • Microsoft outlook
  • Customer service
  • Critical thinking
  • Marketing strategy
  • Internal communications
  • Teamwork
  • Problem-solving

Languages

Arabic
Full Professional
Turkey
Full Professional
English
Full Professional
Somali
Native or Bilingual

Timeline

Clothing Brand Owner

Maalmo
05.2023 - Current

Sales Supervisor

Asal Stores
01.2022 - 02.2023

Travel Agency Manager

Voyante Travel Tourism
02.2021 - 12.2021

Content Creator

Instagram
04.2020 - Current

Customer Service Lead

JW Marriott
03.2019 - 01.2021

Associate of Arts - Business

Marmara University

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Mohamed Mohamoud