Mohamed Ramadan
Coffee Manager
New York,Brooklyn
Summary
- Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Encouraging manager and analytical problem-solver with talents for team building.
- leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance
Overview
22
22
years of professional experience
1
1
Certification
Work History
Brand Operations Manager
Karak-T ‘Taste Path
11.2021 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Managed and oversaw creative projects to drive quality, accuracy, and deadline management.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Consulted with product development teams to enhance products based on customer interest data.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Acting General Manager
Bonnon coffee, Sedco Holding
09.2015 - 01.2019
- Company Industry: Food and beverages & Roastery
- Developed and implemented strategies to increase sales and profitability.
- Approve all daily financial, administrative, and technical transactions of the company to ensure a smooth and effective flow of work.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Bonnon Coffee 'Sedco Holding
06.2012 - 01.2015
- Company Industry: Food and Beverages & Roastery. Responsibilities :
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
Store Manager
Starbucks
10.2008 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
LEAD BARISTA
STARBUCKS
01.2007 - 01.2008
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Assistant store manager
Cilantro Restaurant
01.2002 - 01.2005
Education
Bachelor's degree - Tourism & Hotel Studies
Higher Institute for Tourism and Hotels
Bachelor of Tourism & Hotel -
Grad -
Skills
- Strategy Development
- Sales Tracking
- Training Delivery
- Partnership Monitoring
- Performance Monitoring
- Customer Needs Assessments
- Staff Coaching
- Lead Prospecting
- Partnership Building
- Margin Monitoring
- Brand Development
Certification
- Barista Certificate (Starbucks)
- lead Barista ( Starbucks )
- Coffee Master ( Starbucks )
- Opening Team Egypt 2006 Starbucks
- Supporting Team Starbucks
- Decision-making and solving problems from the Skills World Wide Institute
- Achieve a World-Class Result (AWCR) from the Pals Business Excellence Institute USA.
- Diploma in Operations Management (Ops) from Alison (CPD Certified)
Timeline
Brand Operations Manager
Karak-T ‘Taste Path
11.2021 - Current
Acting General Manager
Bonnon coffee, Sedco Holding
09.2015 - 01.2019
Operations Manager
Bonnon Coffee 'Sedco Holding
06.2012 - 01.2015
Store Manager
Starbucks
10.2008 - 01.2012
LEAD BARISTA
STARBUCKS
01.2007 - 01.2008
Assistant store manager
Cilantro Restaurant
01.2002 - 01.2005
Bachelor's degree - Tourism & Hotel Studies
Higher Institute for Tourism and Hotels
Bachelor of Tourism & Hotel -
Grad -
Similar Profiles
Mustafa Essam KamelMustafa Essam Kamel
Store Manager at Taste pathStore Manager at Taste path
Rawan AlrafatyRawan Alrafaty
Nutritionist Trainee at Al Karak Public HospitalNutritionist Trainee at Al Karak Public Hospital
Ahmed Al Ja'afariAhmed Al Ja'afari
Shadowing Student Internal Medicine at Karak Taching hospitalShadowing Student Internal Medicine at Karak Taching hospital
BRITTNEY MILLERBRITTNEY MILLER
Hair Stylist at Go Sleek SalonHair Stylist at Go Sleek Salon
Boubacar BaldeBoubacar Balde
Emergency Snow Removal Work at New York City Department of Health and Mental HygiEmergency Snow Removal Work at New York City Department of Health and Mental Hygi