Mohamed Ramadan
Coffee Manager
New York,Brooklyn
Summary
- Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Encouraging manager and analytical problem-solver with talents for team building.
- leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
- Proficient in using independent decision-making skills and sound judgment to positively impact company success.
- Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance
Overview
22
22
years of professional experience
1
1
Certification
Work History
Brand Operations Manager
Karak-T ‘Taste Path
11.2021 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Created and managed budgets to maximize brand reach and engagement.
- Researched and identified new opportunities for product and brand development.
- Managed and oversaw creative projects to drive quality, accuracy, and deadline management.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Consulted with product development teams to enhance products based on customer interest data.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Acting General Manager
Bonnon coffee, Sedco Holding
09.2015 - 01.2019
- Company Industry: Food and beverages & Roastery
- Developed and implemented strategies to increase sales and profitability.
- Approve all daily financial, administrative, and technical transactions of the company to ensure a smooth and effective flow of work.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Bonnon Coffee 'Sedco Holding
06.2012 - 01.2015
- Company Industry: Food and Beverages & Roastery. Responsibilities :
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led the hiring, onboarding, and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
Store Manager
Starbucks
10.2008 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
LEAD BARISTA
STARBUCKS
01.2007 - 01.2008
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Assistant store manager
Cilantro Restaurant
01.2002 - 01.2005
Education
Bachelor's degree - Tourism & Hotel Studies
Higher Institute for Tourism and Hotels
Bachelor of Tourism & Hotel -
Grad -
Skills
- Strategy Development
- Sales Tracking
- Training Delivery
- Partnership Monitoring
- Performance Monitoring
- Customer Needs Assessments
- Staff Coaching
- Lead Prospecting
- Partnership Building
- Margin Monitoring
- Brand Development
Certification
- Barista Certificate (Starbucks)
- lead Barista ( Starbucks )
- Coffee Master ( Starbucks )
- Opening Team Egypt 2006 Starbucks
- Supporting Team Starbucks
- Decision-making and solving problems from the Skills World Wide Institute
- Achieve a World-Class Result (AWCR) from the Pals Business Excellence Institute USA.
- Diploma in Operations Management (Ops) from Alison (CPD Certified)
Timeline
Brand Operations Manager
Karak-T ‘Taste Path
11.2021 - Current
Acting General Manager
Bonnon coffee, Sedco Holding
09.2015 - 01.2019
Operations Manager
Bonnon Coffee 'Sedco Holding
06.2012 - 01.2015
Store Manager
Starbucks
10.2008 - 01.2012
LEAD BARISTA
STARBUCKS
01.2007 - 01.2008
Assistant store manager
Cilantro Restaurant
01.2002 - 01.2005
Bachelor's degree - Tourism & Hotel Studies
Higher Institute for Tourism and Hotels