Mohamed Said
Grand Rapids,MI
Summary
Proven leader with extensive experience at Custom Factory Store, adept in inventory and cash management, and excelling in customer service. Demonstrates exceptional problem-solving and communication abilities, significantly enhancing store operations and customer satisfaction. Skilled in utilizing POS systems, ensuring efficient and effective retail management.
Overview
4
4
years of professional experience
Work History
Store Manager
Custom Factory Store
11.2021 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
Retail Store Employee
Custom Factory Store
09.2020 - 11.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Bachelor of Arts - Architectural Engineering
Ain Shams University, Faculty of Engineering
Cairo, Egypt06.2014
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Inventory Management
- Cash Management
- Retail Inventory Management
- POS Systems
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Store Manager
Custom Factory Store
11.2021 - 04.2024
Retail Store Employee
Custom Factory Store
09.2020 - 11.2021
Bachelor of Arts - Architectural Engineering
Ain Shams University, Faculty of Engineering