Mohamed Sheikh
Arlington,TX
Summary
Logistics and supply chain professional with over 10 years of experience. Familiar with generating invoices, handling payments, and collecting past-due accounts. Background also includes hotel front desk, airport passenger service, and warehouse experience. Providing a well-rounded skill set in customer service.
Overview
13
13
years of professional experience
Work History
Logistics Operations
SMS Brawa
Arlington , TX
01.2017 - 01.2026
- Assigned drivers to pick up and deliver goods according to customer requirements.
- Resolved issues related to pickups, deliveries, or route changes in a timely manner.
- Communicated with customers regarding delivery schedules and order status updates.
- Negotiated rates with carriers for the best possible pricing on services provided.
- Maintained records of all shipments, including tracking numbers and other pertinent information.
- Resolved customer complaints.
- Unloaded and loaded freight.
- Count and match products on the BOL.
- Inspect freight, and sign off on paperwork.
TRUCKLOAD DISPATCHER
ASA Carriers Inc
Grand Prairie, TX
10.2014 - 01.2017
- Perform required functionality tests.
- Make and answer check calls daily with drivers and customers.
- Negotiate and book loads.
- Organize and update contracts
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Maintained logs of all incoming calls and assigned tasks.
Warehouse Packer
LGSTX
Dallas, Texas
12.2015 - 12.2016
- Packed and labeled products for distribution to ensure accuracy.
- Collaborated with team members to streamline packing processes and workflows.
- Conducted quality checks on packed items to meet company standards.
- Labeled boxes, containers, and pallets for shipment purposes.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Receptionist
Super 8 Hotel
Irving, TX
06.2014 - 11.2015
- Processed guest payments for room charges, food and beverage charges and phone charges
- Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability
- Recommended top dining and entertainment options for guests in the Dallas area
- Answered department telephone calls, using professional salutations and telephone etiquette
- Monitored room availability using special software
- Processed credit card or cash transactions during the checkout process
- Greeted all guests in a courteous and professional manner
- Assisted in setting up complimentary breakfast for guests.
Passenger Service Assistant
Air Serve Corp
Irving, TX
05.2013 - 06.2014
- Responsible for transporting passengers, needing wheelchair assistance both inside, and outside the airport terminal
- Politely ask, identify, and discuss the best possible way to transport the customer in the chair
- Establish and maintain effective communication and positive relationship with passengers, co-workers, and managers
- Effectively operate current technology required to track and process work orders
- Organized and handled paperwork at the end of shift.
Education
High School Diploma -
Rainier Beach High School
Seattle, WA06-2012
Skills
- Customer service
- Receptionist
- 3PL and LTL knowledge
- Schedule management
- Dispatching procedures
- Stress tolerance
- Customer relationship management
- Carrier negotiations
- Client relationship management
- Freight handling
- Order fulfillment
- Warehouse operations
- Shipping and receiving
Timeline
Logistics Operations
SMS Brawa
01.2017 - 01.2026
Warehouse Packer
LGSTX
12.2015 - 12.2016
TRUCKLOAD DISPATCHER
ASA Carriers Inc
10.2014 - 01.2017
Receptionist
Super 8 Hotel
06.2014 - 11.2015
Passenger Service Assistant
Air Serve Corp
05.2013 - 06.2014
High School Diploma -
Rainier Beach High School