Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Mohamed Shek

Mohamed Shek

SeaTac

Summary

Dedicated airline operations professional with close to 10 years of progressive experience at Delta Air Lines, specializing in ground operations, baggage handling, and operational performance management. Proven track record in leading front-line teams, ensuring on-time departures (D-0), and maintaining exceptional safety and security standards. Expert in baggage operations, weight and balance procedures, and customer service delivery in high-volume airport environments.

Overview

2026
2026
years of professional experience

Work History

Operations Service Manager

Delta Air Lines, Inc
06.2020 - Current
  • Provide strategic leadership to front-line ground operations teams in high-volume airport environment
  • Oversee and coordinate operational performance metrics including on-time departures (D-0), achieving consistent performance above station benchmarks
  • Manage safety, security, and customer service delivery across multiple ground handling functions
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Monitor and analyze key performance indicators to drive operational excellence and identify improvement opportunities
  • Lead cross-functional coordination between ramp, baggage, and cargo operations teams
  • Ensure compliance with all FAA, TSA, and Delta Air Lines safety and security protocols
  • Implement operational procedures that maintain service quality during peak travel periods and irregular operations
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Ground Safety Advocate

Delta Air Lines, Inc
2020 - 2021
  • Conduct observation and assessment of safety behaviors at individual and team levels
  • Focus on aircraft arrival and departure safety protocols, ensuring zero-incident operations
  • Monitor safe operation of Ground Support Equipment (GSE) and airport vehicles
  • Share peer engagement data and station performance metrics with local leadership and front-line agents
  • Promote a "just culture" safety environment actively supporting ASAP (Aviation Safety Action Program) initiatives
  • Identify safety trends and implement corrective actions to prevent incidents and improve operational safety

ALA/LDP

Delta Air Lines, Inc
2016 - 2020
  • Lead baggage and cargo loading/offloading operations ensuring safe and proper handling procedures
  • Accountable for accurate weight and balance recording, critical for aircraft safety and performance
  • Maintain on-time departure performance through efficient baggage and cargo operations
  • Ensure strict adherence to safety, security, and customer service standards
  • Mentor and develop junior agents through Delta's Leadership Development Program
  • Coordinate with flight crews, dispatchers, and ground control to optimize turnaround times

Education

High School Diploma -

West Seattle High School
Seattle, WA

No Degree -

University of Washington
Seattle, WA

Skills

    Ground Operations: Aircraft loading/offloading, baggage handling, cargo operations, GSE equipment operation
    Performance Management: On-time departures (D-0), KPI monitoring, operational coordination, team leadership
    Safety & Security: ASAP program, safety culture promotion, TSA compliance, aircraft safety protocols
    Baggage Systems: Domestic and international baggage processing, customs procedures, rush bag handling
    Technical Skills: Microsoft Office Suite (Proficient), 60 WPM typing, Delta operating systems
    Leadership: Team management, performance coaching, front-line operations management

Accomplishments

    Spearheaded and established new departmental KPI records by reducing missed baggage rate by 15% and improving assistive device handling accuracy to 48.8%, resulting in enhanced customer satisfaction scores and operational efficiency despite CrowdStrike IT outage that disrupted industry-wide systems

Timeline

Operations Service Manager

Delta Air Lines, Inc
06.2020 - Current

Ground Safety Advocate

Delta Air Lines, Inc
2020 - 2021

ALA/LDP

Delta Air Lines, Inc
2016 - 2020

High School Diploma -

West Seattle High School

No Degree -

University of Washington

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