Mohamed Suleyman
Minneapolis,Mn
Summary
Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
20
20
years of professional experience
Work History
Agency Operator
Avis budget group
Minneapolis, MN
05.2021 - Current
- Researched industry trends to develop strategies for increasing sales and boosting customer satisfaction ratings.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Managed daily operations including scheduling, resource allocation, inventory management, and customer relations.
- Created and maintained key performance indicators to track operational efficiency and effectiveness.
- Established and maintained positive working relationships with community organizations, acting as a corporate representative at meetings and events.
- Analyzed data from various sources such as surveys, financial statements and customer feedback forms to evaluate overall performance of the rental car division.
- Trained new employees on proper use of equipment, policies and procedures within the department.
- Created marketing campaigns to increase awareness of the company's rental car services.
- Reviewed employee performance evaluations regularly providing feedback on areas needing improvement.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
Lead Rental Sales Associate
Avis budget group
01.2019 - 05.2021
- Supports counter manager and performs management duties when counter manager is absent or out of office
- Help the managers make the weekly schedule of staffing at the counter
- Training and coach new RSA’s team members
- Successfully promote and sell company products and services
- Provide daily game plan to RSA’s
- Monitor special service and contact managers any special request.
Rental Sales Associate
Avis budget group
Minneapolis
01.2008 - 02.2019
- Prepare and process rental transactions accurately
- Effectively communicate rental agreements to customers
- Respond to all customer inquiries and concerns in a professional and friendly manner both on the telephone and in person
- Follow and maintain all Quality Assurance standards at location issued by the company
- Sales driven, initiative-taking, personable and dependable
- Strong decision-making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan
- Resolve customer issues and concerns professionally using effective customer service techniques.
Account rep
Alliance one, Inc.
06.2007 - 07.2008
- Collect payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Call customers using telephone
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed
- Attempt to collect payment
- Review terms of sale or loan documents
- Ensure all customer information is correct, including phone numbers and addresses
- Listen to customer's story and determine if debt can be collected
- Set up repayment plans and new terms of sale
- Offer advice or refer customers to debt counselors
- Record new commitment to repay debt
- Send statements of delinquencies to credit bureau
- Initiate repossession proceedings or hand over account to law practice that specializes in debt collection
- Purge records if debt has been satisfied
- Report satisfied debts to credit bureaus
- Follow federal and state laws dealing with debt collection.
Team lead
Target store
10.2004 - 12.2007
- Awarded to Employee of the month twice
- Training new team members
- Motivating and Inspiring team members
- Working sales floor and Logistics
- Make the customer the number one priority and assist in their merchandise selection by using the following Customer Service skills
- Build relationships with customers for future business opportunities by following up on special orders, locating desired merchandise, following up on previous selling or service needs
- Step into whatever role is needed for the benefit of the team.
Education
Bachelor of Science - Management Information Systems
Metropolitan State University
Saint Paul, Minnesota12-2023
Associate of Applied Science - Software Development
Minneapolis Community Technical College
Minneapolis, MN01.2021
High School Diploma -
Washburn High School
Minneapolis, MN 06-2003
Skills
- Business Performance Management
- Strategic Planning
- Talent Development
- Data-Driven Decision-Making
- Revenue Generation
- Cross-Functional Team Management
- KPI Tracking
- Systems Implementation
Summary Of Achievements
- Accustomed to working in fast paced environments with the ability to think quickly and successfully manage difficult clients.
- Substantial experience and outstanding skills in sales and customer service
- Ten years of sales with Avis budget group
- Created a company culture initiative which raised employee satisfaction rates by 25% YoY.
- Strong background in sales, marketing, merchandising, and staff development
- Excellent interpersonal skills, and ability to work well with others, in both supervisory and support staff
Volunteering
KaJoog Nonprofit Org.
Minneapolis,MN
Board member 2021 - Prensent
- Provided strategic direction to the organization by setting goals and objectives.
- Reviewed financial statements and monitored organizational performance against budgets.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
- Developed and implemented fundraising strategies to increase donations and grants.
Hooyo Nonprofit Org
Mogadishu, Somalia
Board member 2022-2024
- Cultivated relationships with individuals and organizations to build community support for nonprofits.
- Facilitated meetings between boards of directors and senior staff members to discuss organizational objectives.
- Approved organizational strategies, budgets and business decisions.
- Reviewed financial statements and monitored organizational performance against budgets.
Timeline
Agency Operator
Avis budget group
05.2021 - Current
Lead Rental Sales Associate
Avis budget group
01.2019 - 05.2021
Rental Sales Associate
Avis budget group
01.2008 - 02.2019
Account rep
Alliance one, Inc.
06.2007 - 07.2008
Team lead
Target store
10.2004 - 12.2007
Bachelor of Science - Management Information Systems
Metropolitan State University
Associate of Applied Science - Software Development
Minneapolis Community Technical College
High School Diploma -
Washburn High School