Mohamed Sy Savane
Salt Lake City,UT
Summary
Driven professional with extensive experience in financial and customer service roles, notably as an Accounting Manager at Baling Technologies. Excelled in enhancing customer loyalty through empathetic service and streamlined financial operations, showcasing exceptional time management and Microsoft Office proficiency. Achieved significant improvements in payment accuracy and operational efficiency, demonstrating a commitment to results and superior problem-solving capabilities.
Overview
3
3
years of professional experience
Work History
Accounting Manager
Baling Technologies
05.2021 - 09.2023
- Managed journal entries, collection efforts, reconciliations, and payroll processing.
- Managed banking reconciliations and monthly balance sheet statements.
- Managed relationships with external vendors, ensuring timely payments and accurate recording of expenses.
- Completed bi-weekly payroll for company employees.
Assistant Manager
Premium Merchant Funding
01.2024 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Tear a Part
06.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
Holiday Inn Express Hotel
08.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Master Of Business Administration - Financial Planning
Arizona State University
Tempe, AZ05.2023
Bachelor Of Administrative Studies - Banking And Financial Support Services
Paris School of Business
Paris France 06.2022
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Front Office Management
- Hospitality services
- Administrative Support
- Skilled in Software
- Microsoft Office
- Billing and Invoicing
- Database Administration
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Tear a Part
06.2024 - 09.2024
Assistant Manager
Premium Merchant Funding
01.2024 - 06.2024
Front Desk Receptionist
Holiday Inn Express Hotel
08.2023 - Current
Accounting Manager
Baling Technologies
05.2021 - 09.2023
Master Of Business Administration - Financial Planning
Arizona State University
Bachelor Of Administrative Studies - Banking And Financial Support Services
Paris School of Business
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