Mohamed Timite
Alexandria,United States
Summary
Motivated Computer Systems Analyst possessing exceptional troubleshooting skills for networking issues, end user problems and network security. Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices. Proficient in updating software and hardware to meet performance demands. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
8
8
years of professional experience
Work History
IT Technical Support Specialist
Ssi Strategy
Manassas, VA
04.2023 - Current
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Used remote login tools to assist clients with technical and product questions.
- Provided issue resolution and technical support for system use.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Schooling
Northern Virginia Community College Campus
Alexandria, VA
06.2019 - Current
Between 2019 and 2022 I focused more on my studies, often working as an uber and lift driver for a living. I took the opportunity to practice computer science more. Such as Troubleshot hardware issues, Windows and Linux server VPN installation and their practices and many others at my place to always be up to date.
Customer Service Cashier and It Support
La Madelaine (French Country Restaurant)
Bethesda, MD
04.2015 - 05.2019
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Assisted customers by providing information and resolving complaints.
- Checked personal identifications during alcohol and tobacco sales.
Education
Cyber Security Certification (CSC) - Information Technology
Northern Virginia Community College, VA
Alexandria, VA08.2023
Certificate - AWS Cloud
Impact Tech
Annandale, VA03.2023
Associate of Science - Cybersecurity, A.A.S
Northern Virginia Community College
Alexandria, VASkills
- Fluent in English
- Fluent in French
- Fluent in Classic Arabic
- Fluent in Mandingo ( West African Language)
- Exceptional Troubleshooter
- Network Configuration
- Network Configuration and Support
- VMWare Experience
- Wireless Security Specialist
- Data Connectivity
- CPU, RAM and Hard Drive Performance Testing
- Patch Management
Timeline
IT Technical Support Specialist
Ssi Strategy
04.2023 - Current
Schooling
Northern Virginia Community College Campus
06.2019 - Current
Customer Service Cashier and It Support
La Madelaine (French Country Restaurant)
04.2015 - 05.2019
Cyber Security Certification (CSC) - Information Technology
Northern Virginia Community College, VA
Certificate - AWS Cloud
Impact Tech
Associate of Science - Cybersecurity, A.A.S
Northern Virginia Community College