Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Mohamed Traore

Brooklyn,United States

Summary

- Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through 2 years of aviation experience.

- Approached each day and unique challenges with enthusiasm, patience and humor.

- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

- Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries.

-Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

- As a soon to be Operations Manager develops communication skills along with getting involved in the Aviation events. Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.

Overview

6
6
years of professional experience
1
1
Certification

Work History

In-Store Shopper

Wholefoods Market
New York, NY
12.2023 - Current
  • Assisted teammates with daily tasks during peak periods.
  • Suggested comparable products to replace out-of-stock items.
  • Verified pricing accuracy throughout the store using price tags and labels.
  • Tracked inventory levels to ensure adequate stock availability for shoppers.
  • Maintained a clean, organized work area to ensure customer satisfaction.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong relationships with customers by providing personalized assistance and support.

Ramp Agent/Supervisor of Operations

DNATA
Jamaica, NY
06.2022 - Current
  • Salary: $20.00 USD Per Hour
  • Hours per week: 40
  • Responsible for Offloading all compartments of the aircraft
  • Providing aid in the arrival and departure of the aircraft
  • Ensured that the safety of the crew by placing cones and chucks around the aircraft
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Performed pre-flight inspections on equipment used by ramp agents prior to use each shift.
  • Trained personnel on proper techniques for loading and unloading cargo safely without damage to property or personnel.
  • Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.

Biker

Getir
New York, NY
01.2022 - Current
  • Salary: $18.00 USD Per Hour
  • Hours per week: 24
  • Responsible for helping customers out with their groceries
  • Responsible for delivery goods and greeting customers
  • Processed payments and handled cash transactions to secure proper compensation.
  • Delivered packages to customer doorsteps and business offices.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Performed vehicle safety inspections before each shift, ensuring proper functioning of brakes, engine, lights, and other components.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Summer Camp Aid/Summer Camp Office Aid

Riverside Park Conservancy
New York, NY
06.2018 - 08.2023
  • 15.00 USD Per Hour
  • Hours per week: 25
  • Assisted with organizing and filing camp documents
  • Assisted camp manager with research for goods and equipment for Camp
  • Provided start up assistance for camp by providing ice for camps
  • Assisted coaches with helping youth with light lesson planning and bathroom runs
  • Walked alongside troubled or homesick campers during day hikes and expeditions.
  • Ordered and maintained all recreational equipment.
  • Assisted in recruitment and hiring of new recreation staff.
  • Computed, recorded and proofread data or reports.
  • Coordinated office activities to streamline operations and promote compliance with organizational policies.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.

Valet

Parking Systems
Brooklyn, NY
08.2021 - 05.2022
  • Salary: $15.00 USD Per Hour
  • Hours per week: 16
  • Responsible for helping customers out with their vehicles
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Logged and documented parked vehicle details for accurate records.
  • Bringing cars to and from the service center
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.

Ramp Agent

ASAK SOLUTIONS @ JFK
Jamaica, NY
05.2021 - 12.2021
  • Salary: $17.00 USD Per Hour
  • Hours per week: 30
  • Responsible for Offloading all compartments of the aircraft
  • Providing aid in the arrival and departure of the aircraft
  • Ensured that the safety of the crew by placing cones and chucks around the aircraft
  • Connected electrical power unit and hoses to aircraft.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.

Attendant

The Complex Sports And Entertainment
05.2020 - 08.2020
  • Salary: $11.00 USD Per Hour
  • Hours per week: 24
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Conducted locker room tours and provided information and directions.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Ensured the safety of Customers following COVID-19 protocol
  • Participated in events and family events to ensure that everyone is enjoying their time
  • Assisted in Greeting and welcoming guests

Education

Bachelor of Science - Airport Management, Air Traffic Control

Vaughn College
Queens, NY
05.2026

High School Diploma -

Success Academy High School of The Liberal Arts
Manhattan, NY
05.2022

Skills

  • First Aid Certification
  • Physical Strength and Stamina
  • Ground Support
  • Customer Service
  • Crew Operation Improvement
  • Cargo Handling
  • Loading and Unloading
  • Aircraft Tug Operation
  • Clerical Support
  • Problem-Solving
  • Interactive Activities
  • Effective Communication Skills
  • Performance Improvement
  • Rule Enforcement
  • Strategy Implementation

Accomplishments

  • Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
  • Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 7 staff members.
  • Track Team Captain for 4 years during high school and lead to a family bonding and becoming a unit

Certification

- Drivers License

- Motorcycle License

Languages

English
Full Professional

Timeline

In-Store Shopper

Wholefoods Market
12.2023 - Current

Ramp Agent/Supervisor of Operations

DNATA
06.2022 - Current

Biker

Getir
01.2022 - Current

Valet

Parking Systems
08.2021 - 05.2022

Ramp Agent

ASAK SOLUTIONS @ JFK
05.2021 - 12.2021

Attendant

The Complex Sports And Entertainment
05.2020 - 08.2020

Summer Camp Aid/Summer Camp Office Aid

Riverside Park Conservancy
06.2018 - 08.2023

Bachelor of Science - Airport Management, Air Traffic Control

Vaughn College

High School Diploma -

Success Academy High School of The Liberal Arts
Mohamed Traore