MOHAMED YOUSFI
New York,NY
Summary
Experienced in front desk management, excelling in guest check-ins, reservations, and providing administrative support. Leveraging effective communication and organizational skills to consistently enhance guest satisfaction. Maintaining a professional and welcoming front desk environment, establishing a track record of success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front desk associate and trainer
Crosby Street Hotel
07.2021 - 01.2025
- Company Overview: Firmdale Hotel - New York, NY
- Front Desk Agent and Concierge, bellman and reservation agent, ensuring guests have a smooth and a welcoming process
- Explained hotel amenities and provided room orientations to long-stay guests
- Answering Phone calls and make sure that the guest is satisfied and heard
- Provided concierge services by booking theater seats and restaurant reservations
- Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
- Resolved guests’ issues and ensured that their stay felt like a second home
- Assisted guests with their luggage, packages and booked transportation
- Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests
- Firmdale Hotel - New York, NY
Public Advisor (Guest Service Agent, Concierge)
Public Hotel
04.2019 - 01.2020
- Company Overview: An Ian Schrager Hotel - New York, NY
- Hotel's Front Desk Agent and Concierge, directing guests to iPad self-check-in, while ensuring they have a smooth and welcoming process
- Provided exceptional customer service, addressing the unique needs of each guest effectively and efficiently.
- Provided concierge services by booking theater seats and restaurant reservations
- Explained the use of the NYC transit and ensured that each guest had a memorable New York City experience
- Set up the guest lounge daily and offered beverages to our guests during complimentary Wine Hour
- Resolved guests’ issues and ensured that their stay felt like a second home
- Assisted guests with their luggage and packages and booked transportation
- Checked out guests and asked them about their stay to ensure that they were satisfied and will become repeat guests
- An Ian Schrager Hotel - New York, NY
Guest Service Agent, Night Auditor
Fairfield Inn and Suites Times Square by Marriott
11.2018 - 04.2019
- Welcomed guests upon arrival and checked-in according to established standards and procedures
- Handled all keys, mail, telephone, messages, and other items for guests and groups as requested
- Provided courteous and efficient service, while striving to fulfil each and every guest request
- Took accurate reservations at the counter when the reservation department was closed
- Posted all charges without delay, updated the folios and handled guest complaints promptly
- Balanced credit cards, charges, cash, and projected a hospitable attitude at all times
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Demonstrated knowledge of guest room security, emergency, and fire procedures
Education
Diploma - Hospitality & Hotel Management
Institute of Culinary Education (ICE)
New York, NY01.2021
Bachelor - Business Management
Algerian National Chambers of Commerce and Industry
01.2013
Skills
- OPERA PMS
- Microsoft Office
- Word
- Excel
- PowerPoint
Certification
- ServSafe Certification, 03/01/21, 03/01/26
- American Hotel & Lodging Association Certifications, 05/01/21, Managing Front Office Operations, Managing of food and beverage operations, Managing housekeeping operations, Hospitality Human Resources Management and Supervising, Managing sales and marketing operations
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front desk associate and trainer
Crosby Street Hotel
07.2021 - 01.2025
Public Advisor (Guest Service Agent, Concierge)
Public Hotel
04.2019 - 01.2020
Guest Service Agent, Night Auditor
Fairfield Inn and Suites Times Square by Marriott
11.2018 - 04.2019
Bachelor - Business Management
Algerian National Chambers of Commerce and Industry
Diploma - Hospitality & Hotel Management
Institute of Culinary Education (ICE)
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