- Cooking
- Baking
- Avid Reader & Writer
- Landscape Painting
- I like looking at the stars and learning about constellations
MOHAMED YUSUF
Seatac
Summary
Highly adaptable and dependable team member with over 7 years of cross-functional experience in customer service, logistics, aviation, and retail excelling in high-pressure environments. Proven ability to train and mentor junior staff, build cooperative relationships with colleagues and management, and work effectively both independently and within team settings. Recent experience as a Swissport Passenger Agent and Supervisor includes excelling in delivering exceptional customer service consistently ensuring seamless airport operations and safety compliance. Quick to learn new processes, maintain efficiency, and uphold quality standards. Dedicated to continuous professional growth, with a strong academic background.
Overview
8
8
years of professional experience
Work History
Pax Supervisor
Swissport
03.2025 - Current
- Supervised and coordinated a team of Passenger Agents, ensuring adherence to safety standards and operational protocols.
- Delivered exceptional customer service by managing check-in, boarding, and baggage handling procedures, maintaining high satisfaction levels even during peak periods.
- Conducted team training, providing coaching on procedures, customer interaction, and safety protocols to enhance team performance and service delivery.
- Monitored and ensured compliance with airline regulations and security measures, optimizing efficiency without compromising safety.
- Proactively identified areas for improvement, recommending operational adjustments to maximize productivity and streamline airport operations.
Pax Agent
Swissport
11.2024 - 03.2025
- Assisted passengers with check-in, seat assignments, and document verification.
- Managed baggage handling, ensuring proper tagging and processing.
- Delivered high-quality customer service by addressing inquiries and resolving issues.
- Ensured compliance with security and safety protocols, including ID checks and baggage screening.
- Coordinated with airline and airport teams to ensure smooth operations and timely boarding.
Host, Cashier & Server
Hasimo
08.2021 - 10.2024
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Assisted managers with quickly resolving service- and food-related issues.
- Kept detailed payment records throughout shift to complete up to $1000 of cash and card payments daily.
- Used cash registers and credit card machines to cash out customers, handling average sale of $20 per table.
Team Member
Target
11.2017 - 08.2021
- Awarded Team Member of the Month, Nov 2018
- Reviewed product quality to assess conformance with tolerances and remove unacceptable products.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated equipment to move heavy loads and maintain production levels.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different departments each month as needed to provide optimal coverage and meet production goals.
Logistics Associate
Office Depot
09.2017 - 11.2017
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices, and shipments.
- Completed timely data entry of new orders, labeled containers, and placed in accurate storage locations.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Education
Bachelor of Science - Urban Design
University of Washington
01.2024
Associate of Arts -
South Seattle College
Seattle, WA01.2019
Skills
- Attention to detail
- Process monitoring and improvement
- Training and mentoring
- Customer service
- Relationship building
Interests
Timeline
Pax Supervisor
Swissport
03.2025 - Current
Pax Agent
Swissport
11.2024 - 03.2025
Host, Cashier & Server
Hasimo
08.2021 - 10.2024
Team Member
Target
11.2017 - 08.2021
Logistics Associate
Office Depot
09.2017 - 11.2017
Bachelor of Science - Urban Design
University of Washington
Associate of Arts -
South Seattle College
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