MOHAMED YUSUF
COLUMBUS
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Walmart
04.2019 - 03.2020
- Supervised and led a team of 10+ Customer Service Associates, managing shift schedules, delegating tasks, and conducting on-the-job training to maintain service quality and efficiency.
- Resolved complex customer escalations, service inquiries, and product issues, successfully diffusing conflicts and maintaining high customer satisfaction levels.
- Managed and reconciled high-volume daily cash flow, including the collection and auditing of cashier funds per shift for accurate and secure deposit.
- Executed key administrative functions, including maintaining service desk supply inventory, processing high-value returns and exchanges, and upholding loss prevention procedures.
TE CONNECTIVITY
Operator
03.2020 - 05.2021
- Executed intricate medical device assembly and wiring under high-magnification microscopes, utilizing various precision measurement tools and specialized equipment to meet stringent product specifications.
- Maintained 100% compliance with Cleanroom protocols and Good Manufacturing Practices (GMP), ensuring a contamination-free environment for sensitive medical components.
- Conducted thorough Quality Control (QC) checks on quantity and finished component quality at the end of each shift, minimizing defects and adhering to tight production schedules.
- Managed and processed materials using clean bags and specific handling procedures, safeguarding product integrity throughout the manufacturing lifecycle
Logistics Dispatcher
MAASIM EXPRESS
05.2021 - 08.2024
- Managed daily logistics and scheduling by successfully booking and coordinating loads for 4 to 5 drivers per day, maximizing fleet utilization and optimizing route planning.
- Served as the primary liaison between drivers and freight brokers, actively securing new loads and negotiating rates to maintain consistent operational volume.
- Ensured 100% adherence to broker delivery timelines, coordinating precise pickup and drop-off schedules to guarantee on-time performance and uphold contractual obligations.
- Resolved complex routing and delivery challenges in real-time, leveraging strong communication skills to mitigate delays and uphold client satisfaction.
Assistant Manager
Regional Distribution Center
09.2024 - 11.2025
- Managed and coordinated the intake of all incoming deliveries and outgoing shipments, overseeing the timely processing of loads to maintain continuous supply chain flow.
- Oversaw and directed ground vehicle logistics, ensuring proper staging, loading, and unloading procedures to maximize dock efficiency and safety.
- Collaborated closely with management to ensure all daily distribution activities ran smoothly, identifying and resolving operational bottlenecks in real time.
- Provided daily support and instruction to distribution associates, actively assisting with tasks to uphold productivity standards and foster a cooperative work environment.
Education
High School Diploma -
Ilyas Secondery School
01-2015
Skills
- logistics & OperationsRoute Optimization, Supply Chain Management, Dispatching, Shipping & Receiving, Inventory Control, Fleet Management, Broker Communication, Load Coordination Management & LeadershipTeam Supervision, Training & Mentoring, Scheduling, Conflict Resolution, Process Improvement, Performance Management Technical & QualityQuality Control (QC), Cleanroom Protocol, Precision Assembly, Medical Device Manufacturing (GMP), Microscope Operation, Measurement Tools Software & SystemsMicrosoft Office Suite (Word, Excel), Dispatching Software (eg, Load Boards, TMS), WMS (Warehouse Management Systems - if applicable)
Timeline
Assistant Manager
Regional Distribution Center
09.2024 - 11.2025
Logistics Dispatcher
MAASIM EXPRESS
05.2021 - 08.2024
TE CONNECTIVITY
Operator
03.2020 - 05.2021
Customer Service Manager
Walmart
04.2019 - 03.2020
High School Diploma -
Ilyas Secondery School