Mohamed A Djibril
Greensboro,NC
Summary
Self-motivated Customer Service Representative with proven leadership, organizational, and customer relations skills. Polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving individual goals. Excels at coordinating customer service teams and implementing programs to enhance productivity. Experience in providing quality product recommendations and solutions, consistently meeting customer needs and exceeding expectations. Diplomatic Customer Service Agent with strong communication and problem-solving skills, along with a polite and professional demeanor, to effectively resolve customer issues and maximize satisfaction. Track record of exceeding performance goals in fast-paced call center environments. Training in connecting with customers to build positive relationships and strengthen loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Uptime Support Consultant
Volvo Group
12.2022 - Current
- Streamlined support processes for improved efficiency and reduced response times.
- Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
Server
Red Crab Seafood
09.2020 - 12.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Mover/Packer
Tri City Movers
05.2021 - 08.2021
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Moved furniture and boxes using utility dolly and truck ramp.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
- Followed verbal and written instructions to properly move and ship products.
- Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
Server
T.G.I Fridays
09.2019 - 09.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Delivery Driver
Marco's Pizza
03.2020 - 07.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
SALES ASSOCIATE
THE CHILDRENSPLACE
09.2018 - 09.2019
- Answered incoming telephone calls to provide store, products and services information.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
Computer Programming
Guilford Technical Community College
Jamestown, NCSome College (No Degree) -
North Carolina A & T State University
Greensboro, NCHigh School Diploma -
TRIAD MATH AND SCIENCE ACADEMY
05.2015
Skills
- [French and English] Fluency
- Continuous Improvement
- Decisive Decision-Making
- Technical support expertise
- Customer service expertise
- Documentation skills
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Problem-solving abilities
- Empathy and patience
- Adaptability and Flexibility
Certification
Food Handler Certification
Timeline
Uptime Support Consultant
Volvo Group
12.2022 - Current
Mover/Packer
Tri City Movers
05.2021 - 08.2021
Server
Red Crab Seafood
09.2020 - 12.2022
Delivery Driver
Marco's Pizza
03.2020 - 07.2020
Server
T.G.I Fridays
09.2019 - 09.2020
SALES ASSOCIATE
THE CHILDRENSPLACE
09.2018 - 09.2019
Computer Programming
Guilford Technical Community College
Some College (No Degree) -
North Carolina A & T State University
High School Diploma -
TRIAD MATH AND SCIENCE ACADEMY