Mohamed Ali Nassar Abd El-Rehim

• Manage and schedule diverse operational tasks in accordance with established protocols and guidelines.
• Keep an eye on and manage work flow to boost output.Maintain the quality, systems, and structure of
the financial operations and the tellers.
• Contribute to the branch profitability through effective operations management and excellent service response to both current and prospective customers.
• Solve unusual problems arising from customers that require good judgment and on-the-spot decisions regarding cash & non-cash transactions.
• Supervise all activities handled by Customer Advisors / Senior Customer Advisors including cash
transactions, transfers, checks, and any other operational transaction/ service.
• Maintain close relationship with customers; assist in handling and resolving the customers’ complaints
and problem.
• Review and/or examine documents presented under different transactions.
• Review and monitor branch expenses and charges. Review internal controls regarding segregation of
duties, authorization of entries, opening of accounts, reconciliation, assignment of work, and security of
payment systems.
• Monitor the queuing system reports continuously in order to ensure efficient time for the service delivery
time within the branch.
• Recommend new services and procedures. Plan for business unit needs in terms of volume projections,
number of accounts, daily transactions, overdraft processing, and different customer statements.
• Maintain coordination with related centers in Head Office specifically Cash Center to ensure efficient
fund management.
• Ensure proper balancing of all transactions at end of each day and review the consolidated journal of the
branch.
• Control the main vault according to established policy and procedures.
• Develop and train personnel to assume varied responsibilities in the area of operations.
• Act as the logistical correspondent of the branch and manage the applications, purchasing orders, delivery,
stock management and consumption process through the relevant reports.
• Monitor the applications delivery reports continuously in order to ensure the accurate allocation and efficient consumption for the existing stock.
• Keep knowledge of domestic bank operations to be able to relate the needs of foreign customers with the
requirements of domestic operations.
• Respond to audit reviews, develop corrections & ensure the proper implementation of permanent
supervision system within the scope of assigned activities.
• Perform the regular controls & supervision on a regular basis according to policies & procedures.
• Act as the compliance officer and money-laundering correspondent of the branch.
• Manage and organize all archiving and filing activities within the branch.
• Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

• Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
• Collaborated with executive leadership on strategic planning initiatives to drive business growth.

• Responsible for collecting cheques Cross-sell bank products and services Responsible for outgoing transfers Review restrictions and follow up bank's manuals and procedures Monitor and reconcile GL and suspense accounts
• Carry out branch related administrative tasks assigned Manage and control daily cash flow and front office activities
• Co-custodian of vault, cash safe, ATM and other security items

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices Process withdrawals Identify counterfeit currency Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure Cross-sell bank products and services Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded Maintain appropriate currency logs Follow all bank policies procedures

• Dedicated customer service professional as a customer service agent in [Retail Industry]. Proven track record of delivering exceptional customer service, resolving issues efficiently, and fostering positive customer relationships. Excellent communication and problem-solving skills with a strong ability to work in fast-paced environments.

• Receive customer calls requesting products clarification and services Consult customers about their product or service needs Troubleshoot products and services issues to best fit their needs and expectations Investigate what product & service the customer will need to cover and fulfill the customer need, for achieving the best deal.

• Contacting customers to insure their visa payment Meeting customers and persuading them with the visa cards