Mohamed Basheer Mohamed Naleem
Accommodation Manager H/K Supervisor
Summary
Enthusiastic Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of guest needs. Greets and assists guests with questions or problems to resolve situations to promote guest satisfaction while maintaining service within policy guidelines. High-energy maintenance successful at working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Maintains proper documentation of duties accomplished during work shift and reports safety hazards or maintenance deficiencies for proper handling. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor Cum Camp Boss
Smart house Prefabrication
Doha
04.2021 - Current
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Created and implemented daily cleaning schedules for staff members.
Housekeeping Supervisor Accommodation Officer
Agrico Agricultural development
Doha
03.2017 - 04.2019
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
Housekeeping Supervisor Cum Catering Supervisor
Gulfcrafts
Doha
11.2013 - 11.2015
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
Housekeeping Supervisor
Operations
Doha
11.2011 - 11.2013
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Verified each completed room against standard plans to maintain consistency.
CSR
Naqel Hala Worldwide
Dammam
03.2009 - 12.2010
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Educated customers on special pricing opportunities and company offerings.
Camp Officer
Somac Group International udc
Doha
01.2007 - 01.2008
- Created activity schedules for each day of the week, which included various recreational activities such as hiking, swimming, canoeing and fishing trips.
- Developed and implemented new camp programs for youth, including arts and crafts activities, sports competitions and outdoor exploration.
- Assisted in the development of a budget for the camp season, ensuring that all necessary supplies were purchased within allocated funds.
- Provided first aid treatment when needed; contacted emergency services when appropriate.
- Conducted staff meetings to discuss upcoming events and address any concerns or questions from staff members.
- Supervised a team of counselors and provided guidance on how to handle disciplinary issues with campers.
- Maintained records of attendance, medical information and other pertinent data regarding each camper's progress throughout the season.
- Implemented strategies to increase camper participation in activities by encouraging positive behavior through rewards systems.
- Coordinated with parents to ensure their children had a safe and enjoyable experience at the camp.
- Ensured compliance with local health department regulations by conducting regular inspections of facilities and equipment used during camp programming.
Maintenance Supervisor Painter
The Palace of Royal Court Affairs
Salalah
05.1997 - 05.2004
- Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
- Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
- Inspected facilities to determine problems and schedule necessary maintenance.
- Ordered replacement parts as required to keep machines running efficiently.
- Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Ensured that safety regulations were followed by employees while performing maintenance tasks.
- Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
Cleaning Supervisor
Oman International Group
Salalah
05.1995 - 04.1997
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Provided guidance and support to team members when needed or requested.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
- Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
Housekeeping Supervisor
Tja Samudra
Colombo
06.1994 - 04.1995
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
Education
GED -
Youth Service English Projet Diploma in English
Srilanka12-2005
High School Diploma -
M.c.c.e Diploma in Computer Studies
Srilanka09-2004
High School Diploma -
Zahira College
Srilanka12-1994
High School Diploma -
Asia Lanka International Hotel Management
Srilanka01-1993
Skills
- Cleaning Practices
- Cleaning and Sanitation
- Regulatory Compliance
- Window Cleaning
- Staff Training and Development
- Invoice Processing
- Customer Relationship Management
- Health and Safety Compliance
- Sanitation Standards
- Pest Control
- Staff Evaluations
- Department Coordination
- Employee Evaluations
- Staff Scheduling
- Quality Assurance Controls
- Report Generation
- Quality Assurance
- Customer Service-Focused
- Training and Mentoring
- Mopping and Buffing Floors
- Chandelier Cleaning
- Customer Service
- Performance Improvements
- Waste Disposal
- Ironing Clothing
- Data Archiving
- Expense Tracking
- Washing Windows
- Budget Administration
- Workload Prioritization
- Performance Evaluation
- Vacuuming and Sweeping
- Chemical Handling
- Task Delegation
- Guest Relations
Accomplishments
- Fire and safety
- First aid trained
Additional Information
As a hotel housekeeping supervisor, my responsibilities include overseeing and coordinating the cleaning activities within the hotel. This involves assigning tasks to housekeeping staff, ensuring rooms are cleaned to the established standards, and inspecting the work to maintain quality. Additionally, you're responsible for training new employees, managing inventory of cleaning supplies, and communicating with other hotel departments to meet guest needs. Monitoring and adhering to safety protocols, addressing guest complaints, and maintaining a high level of cleanliness are crucial aspects of your role. Overall, your aim is to create a welcoming and hygienic environment for hotel guests.
Community Experience
- Smarthouse fabricator, Doha, Qatar, 04/2021, Present
- Serendip club, Mawanella, Srilanka, 01/1998, Present
Hobbies and Interests
- Travelling
- Tourism
- Driving
- Encouraging children
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Arabic
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Urdu
Beginner (A1)
A1
Certification
- fire and safety dec 2007
- first aid trained oct 2007
Timeline
Housekeeping Supervisor Cum Camp Boss
Smart house Prefabrication
04.2021 - Current
Housekeeping Supervisor Accommodation Officer
Agrico Agricultural development
03.2017 - 04.2019
Housekeeping Supervisor Cum Catering Supervisor
Gulfcrafts
11.2013 - 11.2015
Housekeeping Supervisor
Operations
11.2011 - 11.2013
CSR
Naqel Hala Worldwide
03.2009 - 12.2010
Camp Officer
Somac Group International udc
01.2007 - 01.2008
Maintenance Supervisor Painter
The Palace of Royal Court Affairs
05.1997 - 05.2004
Cleaning Supervisor
Oman International Group
05.1995 - 04.1997
Housekeeping Supervisor
Tja Samudra
06.1994 - 04.1995
GED -
Youth Service English Projet Diploma in English
High School Diploma -
M.c.c.e Diploma in Computer Studies
High School Diploma -
Zahira College
High School Diploma -
Asia Lanka International Hotel Management
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